South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

My tickets no are l[protected] & l[protected]. My reference no are 7701997 & 7701946. My cancellation no are 41785 & 41784. I dont get back refund. Every time whenever i cancel my sbstc seat i dont get back my cash in my account. Please send me my refund as early as possible, its more than 20 days i dont get it back. There was a massage sent by sbstc that i would get back my refund within 8 days, but its not. Please refund my amount.

Tum logo ka maa chodenge madar chood consumercomplaints m phone krta h be madaar chode have applied for emi card, but i have not received a card or even any details from your end.
Secondly, trying a so-called customer care number where in there is no option to talk to any person who can resolve this.
I am giving the details above. Hopefully you will respond at least.
Cust id: 39555314
Rect no[protected]
Agmt no: 4100cd31914397
Name: debayan pau

Hi,

This is to inform you that I have booked a ticket for 30.05.2017 from Sbstc online booking service from Durgapur to Karunamoyeen and also received a confirmation message of the ticket, seat no 6. After I boarded the bus, I found that a same person has the same seat no. The conductor informed that the ticket was invalid though an amount of Rs.140 was deducted, which includes the service tax of Rs 10. I want the money refunded as soon as possible. For your reference I will paste the message which I received:
Your TicketNo:L[protected] ServiceName:KARUNAMOYEE-BANKURAVIA-DURGAPUR-05:40 Journey Date:30/05/2017 PassengerName Sudeshna.Baskey DeptTime:- DeptPlace:KARUNAMOYEE SeatNo:6 Fare:130 ServiceCharge 10.
Thanking you,
Sudeshna Baskey.

I have booked a ticket on 28/05/2017 for 29/05/2017 by sbstc online website.
My money is deducted from my account but my ticket is not received on my mobile. I have made the payment through online banking (Sbi) and my reference id is isbi[protected]igabjnvmn6. So, i want to refund my money from which it deducted. It's urgently need to me
Thanku it's very thankful to you.

Sir, I am prosenjit dutta job in ultratech cement at Calcutta for last 4years. Today at 5.15 p. m. when I came from my native place to esplanade Bus Stand for getting SBSTC Bus for Kolkata, route to esplanade to shyamsundar leaving at evening 5.15 p. m. I don't know who was the conductor as on 27.05.2017.I am regularly came from kolkata and this bus will stop thats stoppage "gunar".Unfortunetly today conductor told me this bus will not stop thats stopage and misbehavior with me.So sir I will request you please watch this matter and solved it.

Thankig you.

South bengal state transport corporation [sbstc] — behavior of the ticket personnel. I sourav routhon 4th may 17, 2017 tkt num[protected] kolkata to asansol. Dep time 15.40 bus num 3221
Today i had gone to karunamoyee to buy tickets for asansol. I had asked for a window seat and had been given seat no.12but i asked for volvo sbstc. But not giving true information they booked cost 350but it was not volvo.. So i requested the person that if volvo is not available plz i will not take but they started shouting and hurling abuses at me. I want volvo which was wbst volvo but they mis guided me and booked the ticket. Where as beside to next counter it was available wbst volvo at 370 so i requested to cancel my ticket or you can take cancellation charge for it but they started shouting. A lady was there whose behaviour was very rudei want to take strict action against this manner and i would also like to remind her that she is getting his salary through our taxes...

Sir, I am practicing Advocate of the Hon'ble High Court at Calcutta for last 20 years. Today at 5.25 a. m. when I came from my native place to Gopigunge Bus Strand for getting SBSTC Bus for Kolkata, route to Gopigunge to Esplanade leaving at morning 6.15 a. m. and there was a Que for booking ticket so I stand in que for booking ticket and I was seven number. so I requested the Conductor to give my choice seat but the said conductor refused to issue that ticket and forcefully issue the ticket Seat No.7 with his sweet well and charged for Rs.100.00 instead of schedule fair of Rs.70.00 then I protest that unfair practice and the said conductor told me today ticket will charge Rs.100.00 as more rush. The said conductor and Driver jointly misbehave with me and threaten me with very humiliate way which was unexpected from the said Bus Conductor and Driver. So I have to travel with fear and humiliation and my personal prestige and dignity out of question. So I request you to take appropriate steps against that unfair, dishonest and criminal mind attitude of the said Driver and Conductor of the Bus No. WB 39 B 0112 at 6.15 a. m. on 02.5.17. I enclose herewith the Photographs of the said Conductor and Driver.

I booked online ticket no P[protected] at Digha Amlasole route scheduled 1/5/17 at 7:55am. Around 7:25am I arrived at bus stand and came to know that the actually bus time is 7:35am but on that very day that bus was cancelled. Digha bus terminus administration is unaware of on line booking. So we were forced to travel in a different bus with a different route at 8:30am . We were also forced to sit in seats which were not occupied earlier by other passengers. I feel this is a total mismanagement of administration.

Few passengers are waiting at Airport 2½ No gate (Aradi No. gate) to catch Karunamoyee Asansol SBSTC bus, schedule to depart from Karunamoyee at 3:00 PM.
As the bus approaches, conductor give signal to stop the bus but the driver denied to stop. After strong intervention of conductor and other passenger he stops and shouting badly on the passenger and also threatened to drive the bus as per his choice.
In a nutshell his behaviour is not at all cordial and acceptable to the passenger.
Bus No. WB39B 1154

I have purchased ticket online and my account has been debited twice. But there is no information received in my mail and sms from your side. The detailed information are as below.
Route...durgapur-karubamoyee
Time...7.40a.m
Sequence no...350060
Please send the detailed of ticket to my account and credit the extra amount to my account.
Requesting you to do the needful as soon as possible.

Today i had gone to karunamoyee to buy tickets for burdwan.I had asked for a window seat and had been given seat no.34 which is just above the tyre.So i requested the person to change my seat but started shouting and hurling abuses at me.I want sbstc to take strict action against this man and i would also like to remind him that he is getting his salary through our taxes.

I was traveling from Karunamoyee to Burdwan by SBSTC bus service from karunamoyee on 9th April at 10.15 am
During reaching at Nobabhat Bus tarminal bus tarminal I was just request to drop at the terminal gate but nexpectedly the bus driver extremly misbehave with me and other passengers also.
He told me that without any passenger he will able to draw the salary and he has no bothered about passengers.
I am asking that who is giving power to him to misbehave with passengers, have there any responsibility/botherness towards passengers or passengers will suffering regulerly by this type of misbehave. If you want to run your service then please stop this type of drivers.

On dated 8/4/17 from dharmatala to suri bus (No.1949) at 2 pm, the bus conductor take money for seat no 8 (Without ticket) at 13:05 pm, but at the time of departure he give me seat no of 15, but on that seat he allotted to another one, after complaint he is roughly answered that seat is yours and you have to empty it. He also taken ₹300 for each cartoon from some passengers.

Sir/mam, on march 25th I am trying to book my tickets online from burdwan to kolkata for 28th march on 9am sbstc bus but during payment each times transaction failed and their as charging from my account of Rs 85 as i tried for 2nd time at that time also same thing happened. After the failure of transaction i m till waiting for my money refund but till no action has been taken. Please kindly respond for my request. i will be highly thankful for your this regard.
information as given on my messages
POS - [protected] at BD-SBSTC txn# 179505
POS - [protected] at BD-SBSTC txn# 177886

I was travelling from burdwan to karuanamoyee on 27-mar-0217 by sbstc bus no (B1667) that started at 18.30 from burswan. I was travelling with my family along with my 8 years old son. After airport (Gate no stoage), i requested bus driver and conductor to stop at haldiram designated bus stoppage itself as i had luggage and family. There was no traffic altogether and signal was green. Driver intentionally denied my request and stood far away from the designated bus stoppage. While i told him about such behavior, he was repeatedly telling and challenging me to go to baguihati thana, raising complaint against him etc. My ticket no was l[protected] and i was occupying seat#29, 20, 34 & 35. He was very rude and passing provoking messages after the incident. Seems such kind of driver is defaming sbstc and they are real threat of passengers. Request proper action as per above details.

I am a physically challanged person with 90%disability certificate and buss fair concession pass.I need to travel weekly ftom asansol to kolkata by sbstc govt bus weekly.since last 2months I am facing problem to get seat for that bus to travel. Inspite of showing valid handicapped certificate and free bus fee pass i am not getting neitther advance ticket or current ticket on boarding.since last 2month bus dept excetive allowing to seat me on a seat if available but without giving me valid ticket, as a result seat is not being reserved on their system and another passenger board on road and asking for the same seat I am seating currently either by online or offline ticket purchase.at that moment it is a big issue to me to vaccant the seat as I m orthopaedically handicapped and cannot stand.recently the asanso sbstc office official is denying to give me free travel service and asking for 100% physical disability certificate though there no such rule prevailing currently. The rule is to have minimum 40 % disability.
I have talked to higher authorities of sbsyc but they deny to help me and making me more confused.
In these situation I am asking your help to get rid off the illegal issues I am facing as soon as possible as I need to travel regularly

My contact no and mail id is

[protected]/[protected]
pllv.[protected]@gmail.com

The person present in the ticket counter for buses from esplanade to kandi, doesn't deserve to be there . He talks too much rudely and in a barbaric way, moreover he confuses the passengers, if. anyone wants to see the conductor of the bus, he tells "he's out for snacks" when he is present right beside him. He keeps clicking selfies on his own when someone goes there asking for any help and acts as if he's super-busy! The person present in the ticket counter should always be someone helpful and polite, absolutely not someone barbaric, shameless, spiteful one like him. I will be highly grateful to the authority if they look into the matter carefully, and change the person in responsibility there. He troubles me a lot as I am a frequent passenger . I am really bothered about the matter. Hopefully you will find one solution or replace him for the sake of your passengers.

Dear Sir,
I would like to bring your kind notice that the bus conductor and driver misbehave with me when I was requested them to move the luggages in front of my seat. The total bus has filled with commercial luggages even I am unable to access my seat freely.
Pls take necessary action to stop take commercial luggages in bus and behavior with customer should polite
Dept Time - 6pm from Esplanade
Route - Kolkata to Durgapur
Date of journey - 10-Mar-17
With Regards
Debasish

Ref:ID number is: 1497320

On[protected] a complain lodged whose ID number is: 1497320 but sorry to say that till date no response from SBSTC. So once again I hereby requesting you please look into the above referred complain and requesting an immediate action for refund the excess amount and oblige.REGARDS (BHOLANATH MANDAL), Bankura, West Bengal-722101

I, Shri Bhola Nath Mandal/63 yrs. tried booked 2 nos. seats from KARUNAMOYEE-BANKURA on[protected] against seat number 34 &35 for the journey of[protected] for the bus whose departure time was 6.40 AM but I was success to purchase tickets on third attempt.For the first two time an amount of @Rs.330X2=Rs.660/- as mentioned i)POS PRCH POS[protected] SBSTC 330, ii)POS PRCH POS[protected] SBSTC 330 were debited from my account and till time that amount were not refunded. Please look into the matter and refund my debited amount at the earliest. REGARDS (BHOLA NATH MANDAL).