South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

I am going kolkata from muchipara durgapur by bus started at 3:05pm from city center today(12/01/17).Actual ticket fare is 125.But they charged 135 rupees.It happens in muchipara offline ticket counter, Durgapur today.I asked them to return my 10 rupees.They said "It's service charge".I said, " You r giving ticket offline.Service charge is required for online service."Still they didn't return. Kindly take necessary action....

My self Arnab Jana, I booked a ticket online on 08.01.17 from Haldia to Kolkata at 8.00 am., but the bus did not stop at the busstand. I was there and waving my hand to stop the bus. But unfortunately the bus did not stop .I missed the ride. So please refund the money asap. My email id - [protected]@atomiclabs.in, ph no. - [protected] my ticket no.-L[protected]...

Sir, I had booked two tickets online on 30.12.16 from burdwan to karunamoyee at 6.30 p.m but unfortunately the bus would not come at pseduel time, I was waiting for 1 hr.45 minutes at golap bag bus stoppage, My question is If the bus cancelled or delay why don't you inform the passengers as in online we have given mobile no.? like IRTC, I have lost 180 rupees ( my ticket no. isL[protected]), You should look after the matter seriously & refund...

I am a daily passenger from Burdwan to Kandi in the Malda/Berhampore (Murshidabad Distt.), two buses from Nababhat bus stand to Malda is departing at 07.40 and 08.45 Hrs, but most of the days buses are not coming i.e, it is very irregular. No landline contact no. available, only one mobile no is given online which also found switched off most of the time. Kindly look into the matter....

Dear sir,

My self avishek chanda, yesterday i have bought one ticket from karunamoyee to asansol for 21st nov 2016 (05:15 am service) for the seat no 28.

By mistake i didn’t checked my mobile for sms, when i have board the bus in the morning i realized that inform the same to respective conductor.

He forced me to purchase another ticket for same route, same day, same bus & same seat. (Ticket...

On 29th October 2016, i had purchased three tickets of bus from esplanade to haldia 7:15 seat no 13;14;15 in the name of sajani saha on the same day is 29oct 2016...in the morning 5:58am...after giving my net banking password n otp money has been debited from account but didn't get confirmation message of seats reserved...after booking of seats it becomes unfreed so that no one else can rebook...but in case of mine the seats were freezed...

I have booked 3 tickets on 29nov 2016 morning at 5:58am for nonstop bus to haldia from Kolkata at 7:15 of rs 375...the ticket was cancelled automatically n seats were unfreezed.amount was debited but since it has cancelled on own the money has not refunded back yet to my account...please check n credit my money into my account...orelse the matter may reach to consumer forum
GITIKA SAHA
[protected]...

I had booked an advance ticket for 3 passengers on 26/10/2016 and amount deducted rs 165 × 3 = 495/- from karunamoyee to asansol for date of journey 31/10/2016, but ticket not generated against the transaction.
Please look in to the matter at the earliest and refund the money on my bank account.
Thanking you
Debasish chatterjee; mob - [protected]/[protected]...

Today 30th oct 2016 i booked 3 online ticketand ticket no L[protected] and seat no 24, 25, 29 from kolkata to arambagh but at ticket counter the concerned person told that 11am bus is not available and we need to board 11.30am bus though bus no wb39a 1890 was available in stand from 10.45am.This is not the first time i faced this problem, earlier also i booked 11 am tic and i was forced to board at 111.0 am bus as 11 am bus was nit available...

Hi, on 18.10.2016 i booked a sbstc bus non ac ticket from asansol to karunamoyee, seat no - 24 and made online payment for bus ticket of rs.165/- through my hdfc netbaning and payment done successfully but blank screen was there. But the payment is done successfully and the amount is debited from my account. The reference number for the transaction is “hhdf[protected]-billdksouthbengalsta” so what should i do now?. Please reply me at my...

I am arundhati a regular passenger of sbstc esplanadebstc durgapur route. Today i boarded the bus from esplanade at 9.45pm. It was esplanade asansol bus.. Bus no 1664. The driver and conductor mr shaw were both picking up passenger from middle and taking less money from them and putting the whole in his pocket. Not only that he is unnecessarily delaying the journey by doing this malpractice. I feel sbstc should take immediate action against...

Sir on dt 14/09/2016 i try to purchase ticket vide POS [protected] at BD- SBSTC txn480528 but no ticket issued though dr. through my dr. card no[protected] for rs 140 atat 13.33 0n 14/09/2016 and again at 13.50 on the same date under the same POS as\stated above, , the same dr card debited again 140/- at BD SBSTC txn481614

so i request you to kindly refund one rs 140/- after verification from your end under intimation...

I'm Barun Adhikari. I have a book 4 site in diga to habra. On 10/9/2016 09.52 am Refarens ticket no- cc 1124550, cc 1124551. Sit no- 6, 7, 11, 12. Bus no 0098 and traveling date 11/09/16
Problem is- bus cooling problem and bus stop in kolaghat and all passengers r shipping next bus and all passengers r standing at kolaghat to habra.
Thank you sir....

The conductors of buses from durgapur to esplanade asks for rs.300-400 for even a small luggage. They don't even provide a ticket. They forcefully throws out the passengers if they are not bribed. When they are informed of complaints, they say "jake complain korar kore nin, amar kichu jai asbe na".
I would request you to kindly generate a 24x7 helpline number so that the safety & convenience of passengers is not at further stake. The...

I regularly travel from bolpur to futisanko in sbstc bus. The timing of the bus is 8:45 at bolpur which leaves at 9 am. It reaches futisanko at around 10:20 a. M. To my astonishment i see everyday that the conductor namely mr. Anup collects differential fare from different persons which is very unrealistic and unfaithful to the organisation. I asked the conductor the reason for that. He said specific cardholders are only eligible for reduced...

The suri Kolkata bus at 5.00am on dated 18/8/16 did not stop at Jambuni stoppage which is schedule stoppage .We are compelled to stand for the next bus in rain due to whimsical decision of the driver.You are requested to take actions earliest as it is a daily drama of the drivers and most of them drive in drunk condition at morning time (4.15 & 5.00 am)....

Dated : 25.07.2016
Dear sir,
On 18.07.2016 i have booked two tickets at baruipur digha bus service ticket counter (raju das, mob-[protected]) for journey on 23.07.2016 and returned back 24.07.2016 by ac bus. accordingly i had already been paid rs. 750/- in advance at the time of booking and i got a ticket from raju das for journey from baruipur to digha only. as there is no bus number in the ticket and he also told that the...

Dear sir,
at time of online booking through internet banking for ticket from burdwan to kolkata esplanade (Ref no. Gsbi[protected]g0cdqohq20) i have not got any tiicket but my a/c has been debied.
so i fervently request you kindly refundthe amount rs.170/- as fer as possible.
thanking you.


yours faithfully

bireswar kundu
f/o-upasana kundu...

Dear sir

With due respect i would like to inform you that you have taken a good initiative of online ticket booking system sbstc but the helpline and customer service is very poor. I booked a ticket (Rs. 160 ticket attached) from esplanade to asansol on 5/6/2016 and my travel date was 6/6/2016 at morning 5.30 am boarding from dankuni. As there is no contact number or bus number in the ticket i called the helpline number (Obtained...

Today around 7:20 am in the morning a bus, no. WB 39 B0022, was crossing Bhagat Singh signal at Asansol when the signal was red. In the meantime while I was in opposite direction and was crossing the road, the traffic signal being still red, the bus no. already mentioned above breaking the signal rule rashly drove up to me. I consider myself fortunate enough that got saved from such a massive accident which could have taken my life today....