South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

The conductors of buses from durgapur to esplanade asks for rs.300-400 for even a small luggage. They don't even provide a ticket. They forcefully throws out the passengers if they are not bribed. When they are informed of complaints, they say "jake complain korar kore nin, amar kichu jai asbe na".
I would request you to kindly generate a 24x7 helpline number so that the safety & convenience of passengers is not at further stake. The number of passengers have already decreased. The empty buses are a clear sign of people avoiding sbstc.

I regularly travel from bolpur to futisanko in sbstc bus. The timing of the bus is 8:45 at bolpur which leaves at 9 am. It reaches futisanko at around 10:20 a. M. To my astonishment i see everyday that the conductor namely mr. Anup collects differential fare from different persons which is very unrealistic and unfaithful to the organisation. I asked the conductor the reason for that. He said specific cardholders are only eligible for reduced bus fare. But then i cross checked with my other co passengers who did not have that card but the conductor takes reduced fare from them.

I request you to take stringent action against this malpractice and provide necessary service like transportation at equal price from everyone.

The suri Kolkata bus at 5.00am on dated 18/8/16 did not stop at Jambuni stoppage which is schedule stoppage .We are compelled to stand for the next bus in rain due to whimsical decision of the driver.You are requested to take actions earliest as it is a daily drama of the drivers and most of them drive in drunk condition at morning time (4.15 & 5.00 am).

Dated : 25.07.2016
Dear sir,
On 18.07.2016 i have booked two tickets at baruipur digha bus service ticket counter (raju das, mob-[protected]) for journey on 23.07.2016 and returned back 24.07.2016 by ac bus. accordingly i had already been paid rs. 750/- in advance at the time of booking and i got a ticket from raju das for journey from baruipur to digha only. as there is no bus number in the ticket and he also told that the you will get return ticket on journey date i. e. 23.07.2016 after paid of rs. 750/-. unfortunately our tour programme has been cancelled due to my partner suddenly illness. then i had contact to raju das over telephone and i asked on 22.07.2016 that i want to cancel the tickets and can i return the fare of said tickets for cancelation. he replied that you will get of fare of tickets after cancel the aforesaid ticket and he also told that you will return the ticket as soon as possible. accordingly i have returned the ticket no time wastage on 22.07.2016. but neither money returned nor receipt that time also he told that i will call to you. i am sorry to say till date has no call got from raju das.
Therefore i request you to kindly look into matter and necessary action at your end.
Thanking you.
Pravakar gayen (mob-[protected])

Dear sir,
at time of online booking through internet banking for ticket from burdwan to kolkata esplanade (Ref no. Gsbi[protected]g0cdqohq20) i have not got any tiicket but my a/c has been debied.
so i fervently request you kindly refundthe amount rs.170/- as fer as possible.
thanking you.


yours faithfully

bireswar kundu
f/o-upasana kundu

Dear sir

With due respect i would like to inform you that you have taken a good initiative of online ticket booking system sbstc but the helpline and customer service is very poor. I booked a ticket (Rs. 160 ticket attached) from esplanade to asansol on 5/6/2016 and my travel date was 6/6/2016 at morning 5.30 am boarding from dankuni. As there is no contact number or bus number in the ticket i called the helpline number (Obtained through sbstc website) & got this number [protected] to know any further detail. I called this number on 5/6/2016 at 11.57 am to know the bus detail and reaching time at dankuni as i was boarding from dankuni, but very disappointed by the rude behavior of the person. I requested him the bus number and the conductor/driver number of the next day bus which i reserved, but very arrogantly he asked me to call in the morning after 5 am to know all things. On the day of journey i. E.6/6/2016 when i called that number again on 5.42 am, he informed me that there is no stoppage on dankuni and it depends on driver's whim to stop there or not. I saw a bus there at dankuni sbstc stop on 6.05 am and as there is no assurance of stoppage of the bus i booked online, i am forced to get there and have to take ticket (Rs. 155) again on that bus - karunamayi asansol (Ticket attached) even after showing the online ticket. As the bus was packed i didnt get any seat till durgapur and the conductor told me the every bus stops at dankuni. Even i saw a board also at dankuni for sbstc bus stoppage so why such misinformation was given to me?
I incurred monetary loss of rs.160 and physical and mental harassment due to the inappropriate, mis-behavior and wrong information given to me through telephone. Therefore i request you to kindly take necessary action against the person sitting there and please reimburse my monetary loss i. E. Rs.160 to me.
I further request you to kindly mention the bus number and conductor's mobile number on the e ticket for convenience of the consumer and as a service industry please give importance to customer service.

Today around 7:20 am in the morning a bus, no. WB 39 B0022, was crossing Bhagat Singh signal at Asansol when the signal was red. In the meantime while I was in opposite direction and was crossing the road, the traffic signal being still red, the bus no. already mentioned above breaking the signal rule rashly drove up to me. I consider myself fortunate enough that got saved from such a massive accident which could have taken my life today. I would put forward my request to please take these matter utmost seriously and take serious actions to stop indisciplined driving which have a life-taking possibilities.

Hello,
Please be uninformed i was travelling from burdwan to karunamayee today (17 th may, 2016) bus timing - 6.50 a. M. Bus number-1044.

I am a regular passenger of sbstc but never faced this kind of situation before. The driver was extremely rude and doesn't know how to behave with a lady passenger. The bus route of karunamayee is supposed be via by pass then karunamayee. But this time driver didn't even bother to ask whether there are passengers to get down at by pass or not. Still he moved the route to karunamayee via pnb. When i requested him to let me get down at pnb he didn't bother to stop the bus rather misbehaved and argued with me.
Please note, while driving he was supposed to concentrate but for long 2 hours he was continuously speaking to a person sitting beside him and when i asked to stop he literally said that my talking is disturbing him to drive and get out from there.

It is very unfortunate to say this sbstc had a reputation to me but after this incident i will think twice to avail this facility given by out sarkar.

We all working people generally take the morning buses to travel so it's ur humanity that they should value thew time of others as well.

I don't know the name of the creature who was travelling the bus. But i pray to god for his well being and to bless him and teach him how to give respect to a lady.

I need quick action on this.

I will surely put a written complaint but before that i need your helping hand to give me justice and there are lot more people who travel like this. I am writing this for all so that this must not be repeated again.

Feel free to contact me.

And also let me know if you guys can do anything on this or else i will take this to the next level.

Regards,
Sulagna
[protected]

I am a lady and i was the passenger of bus no 39a 1634 which was depart from city center durgapur at 3.30 pm on 08/04/2016 my ticket no is cc 0440891.Seat no 24. Bus destination was esplanade but at 8.10 pm the bus driver and the conductor suddenly stop the bus before 2nd hooghly bridge in a dark and silent place and said the passenger to left the bus, and said the bus will not go to esplanade depot due to some unknown problem. But i know there was not any problem in bus . That bus was of howrah depot and they do not want go in espanade jam and they did it very cleverly. That incident was not 1st time for me .I am the sufferer for several times. So this is my request to pls do something against this type of customer harrasing incident. Thank you.

Dear sirs;
On 18.03.2016 I have booked two tickets from Karunamayee to Burdwan for journey on 22.03.2016 at 16.00 hrs. Accordingly Rs.180/- was debited from my Account without confirmation of booking. In this connection I had sent two mails at query.sbstcbooking.co.in on 22.03.16 and 24.03.16 but not received any response from them. I had to booked further for the said journey for which Rs.180/- was debited from account furher.

Thanks,

Debabrata Ghatak

Today 22/3/16 Conductor of SBSTC bus, no WB 39A 3027, of Asansol - Kolkata route has misbehaved with me.. He tears my headphone badly.. When I asked for penalty then he is refusing to give..

I booked an online ticket..but as the same ticket number was given to another person so my ticket was told invalid by the SBSTC ticket counter.And i was being harassed and was being told to book another ticket. My ticket details is as follows:-
Your TicketNo:L[protected] ServiceName:BURDWAN-KORUNAMOYEE-12:30 Journey Date:23/01/2016 Passenger Name trisha.panda. DeptTime:- DeptPlace:BURDWAN SeatNo:29 Fare:80 ServiceCharge 10, Thank you.

Dear Sir/Madam, Today evening at 7.29pm my bank account has been debited but ticket haven't booked so please I wanted my money back as soon as possible my email id is [protected]@gmail.com and my registered mobile number is [protected] kindly look into the matter and please try to solve as soon as possible. Thanking you, Ashwini Shrivastav

Amaka puro puri harassment kora holo aj.oi khn a ja ticckt dai tar behaviour akdm baza.amaka aj ticckt diya hoi nii.ami karon janta chai la bola nii kono.i am still crying because amar bari aj jai korai hok firta hoto.bt ora amai kono ticckt delo na.ami jodi help korta parban na too bola din.ami r life a kono din sbsts a bus a chap bo na.this is my contact no.[protected].plz plz help me.ami odar sasti chai.i rqst ted u plz hlp me sir

At Burdwan Nawabhat Bus stand on 5th Dec 2015 due to link failure advance booking was cancelled. I was there to avail 2.10 pm bus to karunamoyee. As usual booking staff was very reluctant to answer any query. After repeated request he said take yr seat in d bus ticket will be available there. At the bus contractor told me u can choose any seat. I hv seated and bus started. But at ullhas another bus stand of the Burdwan city one passenger with advance booking ticket forced me to leave the seat. 10-12 passengers experienced the same. Contractor and driver and caretaker or something else of the ullhas busy and behaved so rudely that we did some mistake by availing sbstc bus. They misguided me by giving false information and harrased me physically and mentally. It was bus no 2938 timing 2.10pm from Burdwan to karunamoyee

For that reason we missed the bus from malancha bazar. 10 tickets reserved for us..when we contact with them they said sorry, please come to garia dipot.then we went garia dipot to catch the bus by 2autos. 3 families 10 members including 4 ladies 2children. at that time heavy raining in garia. then our bus went to esplaned with some problem. after that our bus went to howrah dipot for repairing. but its tyere was punchered. after repairing we starts on 10.15 am. and reached digha 1.55pm and also toylet was locked. what a experience.

Illegal fare for 1st year student of bankura christian college . As i am the student of 1st i dont have the College I- Card . I told the conductor but he refuses to give me consession and behave rudely.so, i request u to kindly accept my complaint and take some major step against this matter...

i am traveling in sbstc bus from asansol to kolkata (3.35 bus from asansol) and this driver has no skill of smooth driving. i am afraid of my well being in this bus. i urge the organization to take this issue a serious one as i am not comfortable at all in this bus. and i dont think so that i am going to travel again in sbstc.
regards
misbah rahman
[protected]

Ticket no[protected] bus no WB 30A2918 this bus are arrived in durgapur CT center and stopage all places any like a one passenger resive army gate 3 and he going to galshi conductor was not give ticked this passenger and one passengr pickedup bypass whay sbstc are not maintain our rules. And other passengers asked conductor why u stopage other places than conductor give answer that's my personal mater and if you are interested complained in my office that's OK I have not a problem. So I requested sbstc management team please provide behaviour training our staff and must be required one checker in our checking place. sbstc is very good transport service present time government improve the service But your some bus conductor and driver is very bad.

This is to draw your attention that the driver of the bus Wb-02 3576 was driving recklessly on Friday 15th May 2015.The bus almost tilted on number of occassions.The bus left Karunamoyee at 7:15 pm.The driver was continuously chatting with his friends, he had minimum focus while driving.On being told to concentrate instead of chatting he behaved weirdly.The passengers at the back were at utter discomfort.Passengers objected several times.He was also smoking.Since its a night bus hence reckless driving poses huge threat and risk to the life of passengers.Hence please take necessary action immediately.