South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

Ticket No # BB2598658 Bus No # 0357 Journey From:Kolkata Journey To: Ranichak DOJ: O9.03.2015 Seat No # 16 Ticket Booking Time:9:48:23 Departure Time:10:00 AM Dear Official, With reference to the above details, I would like to inform that on that journey date self had requested Esplanade ticket counter booking staff to allot one window seat in the front portion of the bus.But when I came to know that the same had not booked as per my preference, then I came to counter once again and asked the reason for not fulfilling my preference though many other window seat were still vacant at that time.The booking staff informed that tickets are being booked in serial number.Then I told if his version is correct then why so many seats are not booked serialy? In this connection I would like to inform few passenger got window seat as per preference by keeping serial number wise seat vacant.After hearing my arguments the booking staff got excited and shouting on me inside booking counter and his colleagues were not protesting for such behaviour.So many passenger saw the incident but he was not reluctant to carry on such behaviour.In such condition we did some hot ward exchange within us.But no staff from your end tried to control the situation.Even more they were encouraging that person to carry on such situation.In the mean time he used some unperliamentary language infront of your staff & other passengers waiting in the que to book ticket for Haldia.Hearing this I rushed towards the entrance of that booking counter to protest his behaviour. At that moment all other staffs (3-4 persons) got united and shouted upon me and one of the staff hold my hand and told that he can handover myself to police by giving false non-bailable case for attempting to snatch government fund.In such way all of them tried to abuse me including that ticket booking staff.My only intention was to protest mainly against that booking staff's behaviour.Some persons present in que also tried to protest his misbehaviour with their copassenger.Seing the adverse situation & due hurry to go my destination I controlled myself and entered into the bus silently. During such incident, I came to know such type of misbehaviour he used to do as regular practice with any of the passenger books ticket from this counter.Again to inform that nearly one month back he had misbehaved during refund of balance amount. During my travel to Haldia some passengers were informing me about that person's misbehaviour with different passengers time and time again.Everyone suggested to put complain of this incident to give lesson to that SBSTC staff.Honestly speaking his behavioural attitude became intollerable.Out of them two persons were also informing the misbehaviour conducted by him earlier also. Now I would like to request to investigate the issue from SBSTC's concerned department and take suitable action against him & his colleagues to maintain goodwill of SBSTC.Such type of persons are harming SBSTC's goodwill significantly.Prompt action from SBSTC's end will highly be appreciated. Thanking You, Yours truly, Suman Dutta

With regret I like to draw your kind attention to the following for favour of your kind information and taking necessary action:- that, I was insulted by Sri Mohimaranjan Banerjee, one of the Conductors of SBSTC, Durgapur, Bankura to Karunamoyee down tip Bus no. WB39A-9509 on 13/11/2014 at 6.30 P.M. while returning home availing the said bus. that, the behavior of the conductor was not good, even he used some ugly words/ abusing language to me in presence of other passengers, when he asked for to show the Fare Chart at the time of paying the actual fare of travelling. that, he did not show me the Fare Chart, instead of that the started quarreling with me using unutterable language, which compelled me to lodge a complain against him to you. Considering the above circumstances, you are requested to do the needful with this regard at your earliest.

I work in a Software company in Kolkata, today, Oct 17th, I caught the SBSTC bus in Beliatore which departed from Bankura at 1.10pm. I asked the bus conductor for a sit as I had to come karunamoyee. The conductor ask me to in 13th number sit and took 140/- for fare. I asked is the fare 140/-? he replied YES I sais OK. Now when the bus arrived to Durgapur the conductor says that I have to sit in 12 number sit. When I asked why, he replied that he says "AMI BOLECHILAM EKHON 13 NUMBER SIT E BOSO " sit in sit no. 13 for the time being. When I was talking with the conductor, one passenger who sit on the sit number 10, supported the conducted and abusing me, THE CONDUCTOR SUPPORTED HIM. The person HIT ME, THE CONDUCTED ALSO SUPPORTED HIM. The conductor took my teacket and refund 120/- and asked me to leave the bus before Bankura more in durgapur. I am travelling since last 3 years in Bankura Karunamoyee SBSTC. The conductor named Akbar Khan along with Pravat knows me very well I never had any fight or any misbehave with neither any passengers nor with the conductor for a single time. But this one is pathetic. Please look into this matter ASAP. Is this your service???? How a conductor says to leave the bus before bus stand (Durgapur) though he took 20/- for Beliatore to Durgapur ? how a conductor can support a passenger who hit another passenger? THE SBSTC BUS NUMBER OF 1350. it use to left Bankura at 1.10PM, and use to left Karunamoyee 5.50AM. Please find out the information about conductor and do the needful. Regards Dharmendu Nag

Bus from Dharmatala to Burdwan dated 10th March 2014 4:30 PM met with an accident due to driver's carelessness and also rash driving. My parents along with other passengers are severely injured. Drivers such as this should be punished and compensation should be given to all the injured passengers with immediate action. Also i would be complaining against this in local police station.

Sir, Yesterday on 29th dec 2013 I boarded a bus wth my 3 yr old daughter at Dubrajpur WB 39 A 0616 suri to purulia to Durgapur at 10 am. As the bus was very crowded and there was no seat I sat down in the staff seat for a while. Immediately the conductor shouted at me saying dont even think of sitting comfortably leave the seat immediately but there was hardly any place to stand .when the conductor returned I shifted to the corner, the conductor purposefully spread his legs so that I cant sit though my daugher was in my lap. I later after 20 mins shifted to another seat. The whole journey of rest 1 hr he let other fellow passengers to sit maintaining his space.when I asked the reason for his behaviour he said he can allow passengers but not women. I told him I will complain he said he doesnt fear anybody and not to give any lecture. Who has given him the right to speak and behave with a woman in such a demeaning way? What about humanity? He is a public servant he should help passengers but he was behaving as if he owns the bus.He didnt disclose his name. Please help me in teaching this man a lesson so that he respects women. Please gv me feedback. Dr.Sushmita G Singh

Dear Sir,
Today (on 18.02.13) my sister and my niece was waiting today at Baguiati stoppage to get the sbstc bus of 10 a.m from Karunamoyee to Saltlake. After waiting a long time a sbstc bus of Burdwan came at 10.30 a.m. After confirming from the person who sells tickets at Baguiati counter my sister and niece got into the bus. By that time the conducter of of that bus didn't reply to queries of the passengers of Baguiati stand. At Airport stand when some passengers got into the bus by that time the conducter informed them that the it was not 10a.m scheduled bus,rather it was 9 a.m scheduled bus. At that very moment when the passengers of Baguiati and Airport stand who purchased tickets of 10 a.m bus asked the conducter why he had not informed the passengers beforehand despite repeated queries by that time the conducter behaved very rudely, used slang and abusive languages and pushed few ladies passengers and children from behind.
Urgent strict and drastic action must be taken against the hooliganism and vandalism of that conducter of sbstc bus of 9 a.m from karunamoyee to Burdwan. I will definitely wt for certain time ,after that I will be compelled to take the help of law and will be compelled to bring this issue before media along with the print-out of this e-mail.
Waiting fervently for your reply.
Thanking you,
Dr. Dibyendu Roy
[protected]
[protected]

I am daily passenger of dubrajpur to suri,on 1st Dec 2012 SBSTC bus which daily travel Digha to Suri and halt at Dubrajpur.On 1st Dec 2012 the bus start for move to dubrajpur at 7:00 pm and this is the last bus for dubrajpur, i request to the conductor for take me for dubrajpur but he don't take me and pull me from the bus,on that day the bus no is 5207.please check for conductor behavior

Hi,

This is to keep you informed that on 29th June, I was travelling from Karunamoyee to Durgapur by a SBSTC bus (Karunamoyee departure time: 5 PM to Durgapur) with a ticket (Ticket No: 016109; seat no: 23) ) booked on 28th morning from Baguiati counter. Once I got in to the bus at 5:20 PM on 29th June at Baguiati, surprisingly I saw that 1 more passenger with the same seat number sitting there. I approached the bus conductor to check & rectify the same. The conductor then said that he will not do anything. He told me that the ticket is not valid and if I am willing to go to Durgapur with the same bus then I have to buy a ticket from him & he will not provide any seat as there is no seat vacant. I again approached the conductor that few days back I met with an accident & having leg injury; hence I can not stand for 3 hours and go. He misbehaved & said that then you have to get down. I called up the authority at Karunamoyee counter on his mobile no [protected], unfortunately he said the same thing to get down or take a new ticket & travel.

In this scenerio, I did not have any other option to travel the entire journey without any seat alloted. After 3 & half hours when I reached home, I was feeling so dam pain that I had to take pills after pills.

If this is the customer service we receive from government organisation, then the general public do not have any other options other than to suffer.

Request you to take erios action to stop such frauds.

Regards
Laxmi Kanta Mukherjee
[protected]

SBSTC is one of the transport corporation in Bengal which is used by many office workers and college students.I am a corporate worker and frequently use SBSTC buses (Midnapore Depo to kolkata).

SBSTC organisation in midnapore is least bothered about their timing and they frequently cancel the buses if any conductor or the driver has not arrived in time.As today only, they canceled the first card at 5:10 am to kolkata and the second card left the depo 10 min earlier which was scheduled at 5:50 am.
They also change the route frequently so to avoid chaos and problem they will face as the first card has been canceled. This directly brings the reliability of SBSTC operations into serious question.

This unmanaged service is creating serious problem to many commuters bacause even slight deviation in bus timings cause irreparable loss and hamper subsequently planned schedules. So Urgent & strict action should be taken against it.



Prithwipal Singha
Engineer
Nokia siemens Networks
kolkata