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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

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Updated: Jun 26, 2026

Complaints 668

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10

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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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South Bengal State Transport Corporation [SBSTC] reviews & complaints page 9

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Address: DISTRICT SCIENCE CENTRE PURULIA

Sir
Myself, Dhrubajyiti Chattopadhyay, District Science Officer, District Science Centre Purulia has booked two tickets for our journey from Durgapur to Purulia. Our Ticket no was P[protected]. After boarding the bus we came to know that there is no online booking from Durgapur to Purulia and we have been forced to purchase new tickets. As all the seats were full and we have to stand with my wife having joint pain until the vacancy came. Really it is a painful experience and I am requesting your honor to rectify that faulty Application immediately. Hope you will do the needful and arrange to refund the amount.

South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.

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Address: Debipur, Payer , Illambazar

Dear Sir

I am Samir Mondal
Yesterday’s travel a SBSTC BUS From Panagorh to Bardhaman then contactor ask for ticket I say how much then contactor give me a ticket of Rs.55 ticket
I asked to Bus Contactor why Ticket fare too much
Then he said He then told me to pay the bus fare from Durgapur
Even though I boarded on bus from Panagorh, I had to pay fare from Durgapur .
I told him that I am making a video and tell me why I have to pay bus fare from Panagar to Durgapur then he threatened me saying that if you do any video I will break my phone and physically harassed me and abused me very badly.
Ticket number TICKET NO; 1 1 541ZOZZ08Z10536
Travel Date 21.08.2022 check-in 11:25AM at Panagorh bypass and checkout 12:30 PM (approx)
Bus number WB 39B 6967
Please check
So that I get justice, please arrange it properly
Thank you
Samir Mondal
[protected]@icloud.com
[protected]

South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.

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Conductor and driver both are taking bus fare without ticket and Stop thier bus at every local stand for passengers. The bus details is Asansol to KARUNAMOYEE sbstc bus (timing 4:10pm at asansol bus stand on 21st August 2022)

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Address: Howrah

Respected Sir /madam

Sir I travel on your route daily. Yesterday 20/08/2022 (Saturday), Time 06:30P.M I boarded the Howrah depot car to go to my destination. The vehicle, whose registration number is WB39A3259, left for Howrah Maidan from Sealdah. I got that car from Central Avenue and the car got full loading even the gate and hung on Central Avenue. The driver of his car named Sanjay Tewari and the conductor named Raju Uni Ganguram pick up the passengers. All the passengers are saying to the driver that where else are you going to pick up the passengers and there is no space, the gate is completely hanging and I also said there is no space, now the passenger will go from the gate and pull the car. Even without hearing anything, he stood at Ganguram, the next stop of Central and between Ganguram and Lalbazar, he picked up passengers at the risk of life. He is telling me that he will see me when I get down at Howrah station . Not only that, he has threatened me in various ways while driving. When the driver is threatening me like this, all the other passengers, the driver said to him, why are you threatening him, seeing that your car is loaded, not only him, everyone told you that the car has no place to pick up people. He also threatened me all the way without listening to me and I was standing in the cabin at the front gate. Not only did he threaten, he stopped the car at Howrah station as usual and pulled my hand down and came to put his hand on me. Then some passengers of that car saved me and left. Then he told me in Hindi that I will kill him here and leave. No one will be able to say anything. Even the threats he gave were given in Hindi language.

Dear sir and madam, I kindly request you to look into the matter so that next time any passenger behaves like this.
No more from any staff.

My name is :- Sri Subhadip Barui
My contact number is :- [protected]
My Address :- Dasnagar, Howrah

South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.

Aug 21, 2022

Updated by Subha133 Respected Sir /madam

Sir I travel on your route daily. Yesterday 20/08/2022 (Saturday), Time 06:30P.M I boarded the Howrah depot car to go to my destination. The vehicle, whose registration number is WB39A3259, left for Howrah Maidan from Sealdah. I got that car from Central Avenue and the car got full loading even the gate and hung on Central Avenue. The driver of his car named Sanjay Tewari and the conductor named Raju Uni Ganguram pick up the passengers. All the passengers are saying to the driver that where else are you going to pick up the passengers and there is no space, the gate is completely hanging and I also said there is no space, now the passenger will go from the gate and pull the car. Even without hearing anything, he stood at Ganguram, the next stop of Central and between Ganguram and Lalbazar, he picked up passengers at the risk of life. He is telling me that he will see me when I get down at Howrah station . Not only that, he has threatened me in various ways while driving. When the driver is threatening me like this, all the other passengers, the driver said to him, why are you threatening him, seeing that your car is loaded, not only him, everyone told you that the car has no place to pick up people. He also threatened me all the way without listening to me and I was standing in the cabin at the front gate. Not only did he threaten, he stopped the car at Howrah station as usual and pulled my hand down and came to put his hand on me. Then some passengers of that car saved me and left. Then he told me in Hindi that I will kill him here and leave. No one will be able to say anything. Even the threats he gave were given in Hindi language.

Dear sir and madam, I kindly request you to look into the matter so that next time any passenger behaves like this.
No more from any staff.

My name is :- Sri Subhadip Barui
My contact number is :- [protected]
My Address :- Dasnagar, Howrah
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Address: Kolkata

Website: sbstcbooking.co.in/default.aspx

On 05.07.2022, I have tried to book the tickets through sbstc booking site, but due to server issue ticket was not issued and Rs170 amount was credited from my Indusind creditcard and it was not refunded even after 45 days.

In support of that also I shared the credit card statement along with password on August 6, but nobody is looking into it seriously.. I want the full refund of Rs170 which was been deducted due to their server issues.

I called to their phone number number [protected], also i send watsapp messages to them at[protected] and send mail to them at [protected]@gmail.com from my registered email id [protected]@gmail.com, my number [protected]

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Unsafe journey SBSTC bus running with 80 kmph kept the door open request conductor to close the door but denied

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Dear Sir/Madam
this is a matter of regret to complain you that, today, i have experience with a abnormal behaviour of your staff, who is bound to issue ticket for the journey to the passenger after payment of exact amount of fare. Today i have travelled from Barasat at 6:40pm to Bira Chowmatha. Exact amount of fare is rupees 15/-. Conductor asked me for rupees 10/- only. After giving rupees 10/-, I asked him for my ticket. Then he replied no need of tickets. But again I asked him for my tickets, then he replied that, if I pay rupees 15/-, then tickets would be issued. Finally, i gave him rupees 20/-, and he replied with valid ticket with change. At the time of get down from bus the conductor teach me that, i should oil my own mechine, no need to look all the events happening in the bus between conductor and passengers.
In this context I would like to mention that, during this journey i have noticed that, not a single passenger were asked for tickets and not issuing ticket is a healthy practice developed by the bus conductor.
I think this is not a problem of today, it's a serious issue of bus conductors under WBSBSTC not only Habra depo, through out the state of WB.
Therefore, i will be thankful to you, if you pay your attention in this context, which will be fruitful to survive the WBSBSTC service in West Bengal.

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Esplanade- Midnapore bus no- 4701 scheduled departure time 11 Am. But departed Esplanade at 11:10 Am (10 minutes late).

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Today on 12 aug, bus at 4:45 korunamoyee to bankura have done excessive late, i have waited at Airport bus stop around 1:30 hours for that bus . I have faced this type of idiotic management few times. So my suggestion is for those management team who are dealing with it try your hard to provide smooth transportation you are getting paid for this. Don't take it as granted.

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Conductor has allowed, passengers more than seats, bus was fully packed and passengers who booked their seats faced issue, this is so rediculous to take passengers more than capacity, which is Highly prone to accidents & sufferings for confirmation passengers. Kindly look into this matter . The bus details - 4:20 pm Asansol Karunamoyee.

Thank you

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Address: Asansol

My online ticket booking was canceled for 2:20pm 4th August 2022 Asansol to Esplanade bus. I am providing the details below.

Asansol - Kolkata - A/C - 14:20 (Howrah Depot)
Ticket No : P[protected]
Passenger Details : Sananda C Ghosh
Booked Seat : 4
Journey Date & Time : 04/08/2022 (2:20pm)
Total Fare : ₹360
Booking ID : 28607490

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Address: Dinanathpur, Panduk, Ausgram, Burdwan

Why Dinanathpur Kolkata Bus Stop..Passenger are suffering..Pls Started the Bus..

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Hi Team,

On 31 July 2022, 6:30am Nonstop from Esplanade to Arambagh has not been stopped at dedicated stop Santragachi even it run over the bridge except services road . I have to wait 1 more hour for next bus which has been scheduled at 7:30 am . Why this has been happened ? I have missed my exam for this bus, please escalate this issue to concern department . I hope team will take proper action against this to and such type of thing will not happen in future .

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Address: 19 Arabinda Sarani, PO Italgacha Dumdum North 24 Paraganas 700079

I arrived at 19/07/2002 Durgapur City center counter no 8 at 1430 hours and my bus for Karunamoyee is at 1455 hours but there was no staff till then then before 5 minutes of the departure bus the staff came I gave him 200 rs and my ticket charge from dgp to Karunamoyee is rs 145 and I have him 5 rs change three pieces small 1 rs coin he denied to take he is telling this coin is not running here I will not take I told him being a govt employee you are denieing then after that he told me to wait. I waited then he only gave me 5rs and lied that he returned previous 50rs. I told him to check camera but he denied. So I want strict action against him. The same has be forwarded to CM of West Bengal. Bcoz its not a matter of 50rs always the counter staff are very careless and letting poor people's everyday. Waiting for your strict action against this matter.
Regards,
Sandeep Roy
Officer Security
Air India

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Address: 140 Ramanujam Road, B zone, durgapur

Ticket P[protected], booking I'd 28261499, journey date 16/7/ 2022. Seat no 11 & 12. Seat are pathetic in space, damaged bus provided by authority, not value for money

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Jul 16, 2022

Updated by bhaskar1819 Bus wb39b1085 breakdown, no help from +[protected], [protected], [protected]. No women safety, bus circuit speaking, puncture,

Jul 16, 2022

Updated by bhaskar1819 SBSTC intentionally put his passenger in danger by giving such type of old bus for 9hour journey

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State bus services are not as we expect to be, no difference is there between the state bus service and local bus service, the bus takes passengers more than the quantity of bus seats. Many people are standing, shouting, yelling and bothering the passengers sitting in the bus. After buying a ticket if we don't have "the space" Inside the bus to sit comfortably then there is no point to travel

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Address: Sbstc durgapur

Myself suvadip Bhattacharya form durgapur I booked my seat 24 no window on 2/7/22 from durgapur to egra on sbstc asansol digha night service 10 pm.. but somehow reason I cancelled the seat immediately.. and demand my refund.. according theri policy within 8 days thy give..but still now I don't get my refund amount from them.. my booking I'd is 28190498 and cancellation I'd is 292490. I will give complaint in consumer forum.

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Sir, 6.30 am bus from midnapore to Esplanade is always late to reach by 30 mins

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Today, Esplanade to Nandigram bus at 4.45 pm cancel by authority. Although I have a 1 sit booked in that bus. I m trying to get resolved and refund my ticket rent but i didn't get till now. Please help me and my ticket details given in below...
Ticket No - P[protected]
Date -08/07/2022 : 4.45 pm departure time
Sit no-29

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I am going to Kolkata from Suri on 03/07/2022 at 3.15pm (Ticket no- TR7X70915229, PNR- R[protected]). The conductor charge me Rs. 200 for my luggage, which is approx 3kg weight. Is this justified? Also the conductor behaved rudely and tell that "Cholun dharmotala dekhchi tarpor". Is this the behave are except from them?????

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