South Bengal State Transport Corporation [SBSTC] — Bad attitude of Driver and conductor

Pls issue a clear guideline regarding picking of passengers. There was no restrictions from WB Government for 50% passengers in Transport Buses in new guidelines, but they are doing simply nuisance. They are intentionally not picking up passengers of Burdwan from Muchipara though the seats are vacant. On asking they are not giving any reply just saying " Apni chorte parben na, ami bolchhi tai, er theke besi aapnake jawab deoa ami proyojan mone kori na" Specially 8.40 AM kolkata and 8.50 A.M Katunamoyee. They are the worst and treating passengers like dogs. It's my folded hand request pls look into the matter. There are many office going Persons who depends on you, If they reach late, the customer service will also hamper. So pls look into the matter and issue proper instructions to them