South Bengal State Transport Corporation [SBSTC] — Bus didn't stop at stoppage point

Address:

asansol

I booked two tickets in sbstc asansol karunamoyee but unfortunately bus did not stop at the stoppage point that's why we were supposed to book another ticket . I simply want to know why we face this type of problem? is there no rule to stop at the stoppage point? and also buses are stop here and there to take passengers. is money worth nothing ?
i will request to kindly look into the matter as early as possible.
And i will never book any ticket on sbstc it's my first and last very bad service.
*I attach the ticket below*