South Bengal State Transport Corporation [SBSTC] — Harassment and humiliation by Bus Conductor

To
The Grievance Cell, SBSTC

Subject - Complain against Bus Conductor for humiliation and derogatory behavior towards me

Dear Sir/Madam

I, Debasish Ganguly aged 60 years, resident of Jhargram often travel to Kolkata by SBSTC Bus from Jhargram. On 30th November 2020, I could not board SBSTC Bus from Jhargram, instead, I happened to board SBSTC Bus from Midnapore to Kolkata at 1:30 PM ( Bus No - WB-39A-1660) with ticket number[protected].
Abiding by the hygiene rules of protection against Coronavirus, I happened to take a seat on the first seat of the bus and kept my belongings in the bunker over-head. The bus left Midnapore and in the midway on route to Kolkata, the bus conductor tried to rudely and forcibly evict me from my seat saying that the seat is meant only for conductors. I gently objected citing my inability to stand for a long duration due to my bad health and age.

He refused to listen to me and made fun of my request to allow me to sit there. He even threatened me to stop the bus and throw me out in midway. Finally, I had to stand for the rest of the journey with disgrace. To my utter surprise, after a while, he onboarded another person took money from him and allowed him to sit on the same seat which he claimed to be meant for conductors!

Such derogatory and insulting behavior of the bus conductor and his mal-practices has deeply humiliated me and I
feel very low. I traveled on SBSTC Bus paying full fare. Hence the bus conductor has no right to hurt my dignity.
Nor does he have any right to insult me in front of fellow passengers because he wanted to make some money for himself out of his seat. We the passengers of SBSTC expect decent and respectful behavior of drivers and conductors.
I could not note the name of the conductor as he wasn't even wearing his uniform.

I am deeply moved and shocked by this humiliating incident. As a result, I request you to kindly initiate a proper
investigation about this incident and I would strongly demand a written apology from the bus conductor and
and assurance that such incident will not repeat in future, otherwise I will be compelled to take this incident
to higher authorities including the court of law.

Thanking You
Debasish Ganguly
email - stocks.[protected]@gmail.com