South Bengal State Transport Corporation [SBSTC] — Inconvenience in traveling

I would like to draw your attention to the inconvenience fellow passengers are facing while travelling in sbstc bus. I boarded a bus at 12:45 from esplanade sbstc depot to contai but to my disappointment inspite of being completely filled with passengers they are stopping on way to pick up passengers from stoppages that are not even included in their travel chart. During this crisis of covid 19 I don't know how you can tolerate this kind of inconvenience even the conductor is not wearing mask and taking passengers without mask. The bus is overloaded with passengers even without seats. Is this the way covid crisis is being handled. We booked tickets for traveling by this bus due to very crucial needs but this is insane. This is very disappointing to see that state bus service is letting to happen such inconvenience to their passengers. And I would like to let you know I am not lodging a general complaint, I would take it to higher authorities if necessary. So you better look after the matter.
Bus number-0110