South Bengal State Transport Corporation [SBSTC] — Problem in Bus

Address:

Birati , kol -51

Respected sir / Madam
I am Pritam Saha today i am travelling Digha to Barasat your company buses but i am facing some problems while i am travelling, First i am very very thankful to our honourable CM Mamata Banerjee, she maintain her identity with her humble roots. as per our CM instruction there are many rule need to follow and i know this is not possible to follow all of this but safety can be maintained easily every govt buses have assure to the passengers who are travelling in your SBSTC they are safe but in this scenario i am not feel safe while travelling cause when brought a ticket that time ask the counter man who is sit over the ticket counter like is the bus give a halt for refreshments then the counter man said yes bus will stop on Kolkaghat bus Stop and my 2nd question was the counter man - I asked him, is the bus any other unschedule stop to passengers boarding he said no sir only then who have properly buy a ticket for travel no other local, unschedule thing will happened along with the 2sits only allow one passengers will beside sit is empty for covid conditions, then i was leave the ticket counter.
But today i saw bus conductor collecting many unschedule passengers was boarding that is why i am vey much worry about the my safety, i am travel many many time SBSTC buses from Durgapur from them I received very beautiful service, but here this is the first time i facing this type of problem.
This my Humble request to your company please look into this matter.

Bus no -WB 39 B 0359
Journey- Digha to Birati
Time departure- 6:00 am
Date - 15 /08/ 2021
Ticket No CD[protected],
[protected].

Thank you