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South Bengal State Transport Corporation [SBSTC] — Refund of cancelled ticket

I'm a regular passenger of sbstc from esplanade to arambagh, sometimes to joypur also. Today i booked a ticket online from esplanade to joypur (Bishnupur) with rs 100/-. Bus time was 2.10 pm. But arriving there i knew that only one passenger that's me booked a ticket for the bus & due to that or some other reasen the bus was cancelled. I had to tender a ticket afresh upto arambagh (No o[protected]) without adjusting the fare amount already paid thr' online for the previous one. Instead i had been delivered the bus service held-up hand - written informa information on an application made by me..... Please look into the matter seriously & arrange to refund the requisite amount as early as possible. The relevant screenshot/ messege is attached for your kind perusal & quick action.


Shyama charan naskar

My a/c no. -[protected]

Ifsc - sbin0001505

Branch - sbi, southern avenue, kolkata

Your ticketno:l[protected] servicename:kolkata-bishnupur-viaarambag-14:10 journey date:23/01/2017 passengername shyama. Charan. Naskar depttime:- deptplace:kolkata (Esplanade) seatno:1 fare:90 servicecharge 10, thank you

Refund of cancelled ticket

Complaint Status

[Jan 24, 2017] South Bengal State Transport Corporation [SBSTC] customer support has been notified about the posted complaint.
Updated by scnaskar51 Jan 31, 2017
Sir, despite your kind forward of my genuin complain regarding the refund
of my paid ticket amount neither anyone contacted me from SBSTC company nor
any refund process/intimation started as yet. It is very bitter experience
for a passenger like me.


S C Naskar
Complaint comments  1 Comment     Updated: ShareTweet


Sir i am a regular customer o[censored]r service from karunamoyee to Asansol and few days back i booked 3 tickets for the journey on19th from karunamoyee to asansol through your online portal and i payed for the tickets online from your portal and after the transaction done it says dur to some error your tickects are not booked but my money from my back got deducted 495rs and i want that money to be refunded please sir refund me my money back and try to solve this problem from your server

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    South Bengal State Transport Corporation [SBSTC]
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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