South Bengal State Transport Corporation [SBSTC] — Refund of my ticket

Sir,
On 13th Dec 2020, I've tried to book a ticket from Karunamoyee to Durgapur on 2:30 PM Karunamoyee-Bankura Bus from SBSTC Mobile App. My Money got deducted (Amount=155) but I've not received any confirmation mail or SMS from SBSTC. I've tried to lodge a complaint via telephone but none responded to my call.
Here is my Transaction ID: VSBI[protected]IGAKASRKH9
Please refund the amount as soon as possible.
Thanks & Regards
Shuvam Khan
Mobile no-[protected]
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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