South Bengal State Transport Corporation [SBSTC] — Service issue

Address:Durgapur city centre

Hi Sir,
I have booked the sbstc AC ticket on 17th October 2023.But I was at pickup point no bus will come after 1 hrs of wait.I came back to my home.Still no refund initiated.I have attached the ticket screenshot.Kindly check and update.
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    South Bengal State Transport Corporation [SBSTC] Phone
    +91 34 3255 6419 (Corp. Office)
    South Bengal State Transport Corporation [SBSTC] Address
    Burnpur Rd, Court More, Asansol, West Bengal, India - 713304
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