South Bengal State Transport Corporation [SBSTC] — ticket no.: l[protected] (karunamoyee to durgapur) @ 14.45 - need refund

Address:

SBSTC, 700102

I have booked sbstc online bus ticket as per below details :

Ticket no. : l[protected]
From : karunamoyee to durgapur
Time : 16:45
Date of journey : 11/02/2020
Date of booking : 09/02/2020

On 11th feb'20, i was required to cancel the ticket. I logged into the online portal http://online.sbstcbooking.co.in/ and tried to cancel the ticket but no cancel information received by me and no refund was applied.

Although i clicked the cancel button, i don't know whether the ticket was get cancelled or not.
Till now no refund information received.
I want the refund.

Thanks