South Bengal State Transport Corporation [SBSTC] — Trouble having seat after the following booking done prior to the date

Address:

Haldia, township

Today, i.e. 23rd Sep 2023. I boarded 8:25am sbstc bus from city centre Haldia. I had already booked my tickets on 22nd of September seat number 24. After getting on the bus when I asked the person seating on my seat to leave it. That person started humiliating publicly. And being a lady I had to listen to all the irrelevant words over there. The conductor was just seating without any response. I kept on asking him what was happening but he was being ignorant for the whole fact. This is the worst experience of traveling in sbstc for past 15 years. I don't know how you people train the service providers or even you take any actions against the conductors. But still I would like to make a note of it to be seen by the authority and do something in future. I cannot return back the humiliation I faced without any reason... but would want nobody especially girls to go through this.