South Western Railway — fans not working

Respected sir/madam,
Fans are not working in waiting hall (Sleeper class), in hospet railway station,
When contacted dy. Station superintendent is telling that rain water went inside fans, but i think it is the responsibility of railway officials to sort out the problem once it is found, as we are paying the price of the ticket, it is our
Right to use the amenities provided by railways.
Kindly solve the problem as soon as possible.
Regards