South Western Railway — south western railway

Address:

M16 0DQ

Dear south western railway,
I am writing to complain about my experience on your train this evening. I am travelling on the sleeper train from hosapet to mysuru.

My husband and i booked first class tickets three weeks ago. He was put in a compartment with a family group of two males and one female, and i was assigned a compartment with three males. This is completely inappropriate.

We spoke to the conductor and his solution was to swap one of the men in my husband’s compartment with me. This gentleman very kindly agreed but this situation should never have occurred in the first place.

The conductor on the previous sleeper train we travelled on said it is not possible to reserve a two bed compartment - why not?!

There are at least 2 two-bed compartments in this carriage, one has a couple and another has two gentlemen.

If you are going to mix people up surely you should have single sex compartments?

I’m also very surprised that the first class bunks do not have curtains around the beds for privacy, when other carriages do. Why is this?

I was very excited to travel on indian trains as i’d heard so much about them and i am really shocked and disappointed at the system. I hope you will look into this as a matter o[censored]rgency - on behalf of all women travelling on your trains.

Yours sincerely,
Ruth evans