South Western Railway — Wheelchair not provided for handicapped passenger

Address:	560009
Website:	www.swr.indianrailways.gov.in

Yesterday, i visited KSR BENGALURU railway station with my handicapped sister to send off our relatives in Kurla Express. Firstly, i asked for the wheel chair in the ticket counter they asked me to go to the TC room. The officer in the TC room said "Wheel chairs you need to get it from coolie or get access of Free Cart Service". I called the free cart service, as the coolies they demand more money. The free cart service guy told me "i will take 20 min. time", we waited for it and got the drop. While returning i called the same Free cart service guy, he said "We wont provide Free cart service for Send off passengers".

Then i asked for wheel chair to the coolie guy, he went and came with the Big red color luggage trolly and said "wheel chairs are not availlable". the my sister (Handicap) got the drop till exit gate in the luggage trolly. And the coolie asked for Rs.350/-.
We were shocked! Quarrel, Fight! all things happened.
My sister was so annoyed... felt very bad to visit this railway station..
The Dept. is more concerned for checking tickets (money) but not bothered about the passengers...
NOT EVEN CARES FOR THE DISABLED PASSENGERS...
VERYVERY WORST SERVICE.. SOUTH WESTERN RAILWAYS.. CAPITAL CITY OF THE STATE... SHAME...