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Telangana Southern Power Distribution Company [TSSPDCL] Complaints & Reviews

www.tssouthernpower.com

1.7

Updated: Jul 23, 2025

Complaints 1260

Resolved

418

Unresolved

842

So far, so good. Telangana Southern Power Distribution Company [TSSPDCL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Telangana Southern Power Distribution Company [TSSPDCL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Telangana Southern Power Distribution Company [TSSPDCL] reviews & complaints page 45

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Address: Hyderabad, Andhra Pradesh, 500084

Hi,
My unique service number is[protected]
I have paid my bill last on 10th november 2018 through google pay (Transaction id is:[protected]. But when i check my current bill, i find the paid bill is not recorded and i have been charged double for two months.
Its like paying the electric bill twice for every month.
Could you please look into this asap

Jan 12, 2019

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear consumer,

As of now your payment is not credited to TSSPDCL account, please send us the payment acknowledgement (or) bank statement showing debit and also payment mode details (Billdesk/paytm/twallet) in this regard. and mail to [protected]@tssouthernpower.com

Regards,
TSSPDCL

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Address: 502220

Website: Failure of power supply

Failure of power supply since 24 hours the problem is they don't have poles, transformer to replace and the coordination between staff is not upto level by this we farmers suffering a heavy failure of power supply in previous month it's been several times happening and no one is bother about the issue
Kindly solve the issue asaptelangana southern power distribution company [tsspdcl]telangana southern power distribution company [tsspdcl]

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Address: 500011

Sir,
My meter is not working since last 3 months and line man is taking default reading everymonth.

Last time when i visited bowenpally office they said the matter will be resolved in this bill, but yesterday also same default reading was taken. When asked why, they say ask lineman and lineman never comes.
Regards,
Zafar
[protected]

Jan 9, 2019

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

As of now your billing data is not updated, please wait for 2-3 working days for updation. For more details you may contact AE/Op/Old Bowenpally [protected] in this regard.

Regards,
TSSPDCL

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Address: 500010

Website: TSSPDC

This november month meter reading boy did not attend, despite verbal complaint to ae no meter reading done, no bill issued, today one of the staff came to remind for bill payment and we surprised to note high amount of bill charged for the month of october despite less consumption due to winter season.
2-3-411/235, chandra nagar colony,
Macha bolarum,
Secunderabad
Service no:[protected]

Jan 11, 2019

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear consumer,

As per our records your bills are generated with status 'Door lock' for average units consumed by you in previous months. you are requested to contact AE/Op/Bollarum [protected] in this regard.

Regards,
Customer Service,
TSSPDCL

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Address: Hyderabad, Andhra Pradesh, 500081

Hi sir,

This is regarding excess power bill i'm receiving bearing the usn[protected]
For last 2 months, i receive abnormal readings from my meter which eventually forced to pay higher electricity bills by me.
My average consumption is 150 to 190 units which comes approximately 600 to 800 rupees. For example my august month units bill is: 193 units / 788 rs

September month, i received 2609 which is 3 times higher than last month.

October month, i received 3051 which is 4 times higher than august month.

I complained this to my local electricity dept officials but no luck. Can you please help me in solving this problem.

Thank you.
Vijay
[protected].
B. K. Guda park area, near more super market,
S. R. Nagar
Hyderabad-81

Dec 25, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

As per our records bills were being generated based on IR reading read by the meter, if you want your meter to be tested you are requested to lodge a complaint at ICSC/CSC at below given address duly taking demand draft in the favour of TSSPDCL of amount
Rs 118/-(included GST).Based on complaint meter will be sent for testing and relevant action will be taken by AE/Op based on MRT report.For more details, pl contact
AE/Op/SR Nagar [protected] in this regard.

Ameerpet/ ICSC 1st Floor, 33/11KV ESI Sub-Station, Near ESIC Super Speciality Hospital, Beside Laxminarayana Park, B.K.Guda Road, Hyderabad - 500 018 [protected], 23431463

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Address: Hyderabad, Telangana, 500008

Website: www.tssouthernpower.com

Dear team,

I made a online bill payment of rs.689.77 on 20/11/2018 for paying current bill through tsspdcl - bill desk using my icici debit card. There was an error during the payment but still i got my money debited and i even got and confirmation email showing transaction through icici bank. But when i again checked my current bill payment status it still showing pending of rs 689. Kinldy request you to please address the query and let me know if i can get my money back.

Dec 23, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Please mail to billdesk team
rajkumar.[protected]@billdesk.com.

Regards,
TSSPDCL

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Address: Hyderabad, Telangana, 500005

Hello sir,
I first tried to pay my electricity bill through ur site, it showed that the payment was not done, then i went to pay my bill from other merchandize there it was done instantly, but when today i am checking my account, the electricity bill is paid twice, `pls refund my money.
I make payment through phone pay.
I attached screenshot of my account as a proof.
Service no[protected]

Dec 26, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Only one time your payment is credited to TSSPDCL account, please mail to rajkumar.[protected]@billdesk.com in this regard.

Regards,
TSSPDCL

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G

Gowtham Ganguri

from Mumbai, Maharashtra

Dec 3, 2018

There is a problem in my electricity meter. Wire got burnt in meter. When i asked local line man, he said we need to take DD for 2500 and labor cost 1000rs . please confirm What is the procedure and cost to replace the meter ?

Meter belongs to one Flat in Apartment.

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My electric meter usc no.[protected] sc no.[protected]
I am a resident of plot no 48, mig-i 9th phase, kphb, hyderabad-85. My house is purely residential. Yet, i am being billed as 'non-domestic commercial category despite several complaints to de, kphb. Please change it to 'domestic' category. I am paying huge electric bills for past couple of months under 'non-domestic, commercial' category.
Name. B. Anand kumar

Dec 22, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Please lodge a complaint at Gachibowli ICSC for category change, please the address below.

Gachibowli/ ICSC 1st Floor, O/o.DE/Operation/Kukatpally, Above E-seva, Near Rythu Bazar, III Phase, KPHB, Hyderabad. [protected], 23433545

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S

sonam9100

from Gudivada, Andhra Pradesh

Nov 20, 2018

Hi sir/madam,

please be informed since few months we have been getting high bill, irrespective of regular complaint no action has been taken. Though we are not using that much electricity.

Regards,
Farah Parveen
USC[protected]

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Address: Hyderabad, Andhra Pradesh, 500048

With reference to previous compaint dated[protected] i am here with submitting my usc no[protected]

Bill amount deducted but showing transaction unsuccessful in tsspdcl

Your vpa [protected]@centralbank linked to central bank of india account no. Xxxxxxxxxxxxx6358 is debited for rs.1617.77 and credited to vpa billdeskpg. [protected]@icici (Upi ref no[protected]

Please do the needful

Dec 15, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

As of now your payment is not credited to TSSPDCL account, please send us the payment acknowledgement (or) bank statement showing debit and also payment mode details (Billdesk/paytm/twallet) in this regard. Please mail to
[protected]@tssouthernpower.com

Regards,
Customer Service,
TSSPDCL

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P

Phanider G

from Hyderabad, Telangana

Nov 15, 2018

Why Rs. 25/- added towards addl. charges and Rs219/-towards Arrears in the Bill of Oct/Nov-2018.when we are paying every month then how the Arrears created.Ref.SC.No.[protected]

D

Devendra k PATADIA

from Delhi, Delhi

Nov 16, 2018

Sir..Today full day no power in my shop. Please solve the problem. Please..

Devendra k PATADIA's reply, Oct 26, 2018

My shop at sultan bazaar.indrabagh.
Sir today in my shop.full day no power.so Sir please solve my problem..Please

C

Chandu Tanikella

from Delhi, Delhi

Nov 20, 2018

No Power since 4 hours in Nacharam, opp HMT Nagar Kaman

C

chran voleti

from Hyderabad, Telangana

Nov 20, 2018

After paying the power bill I got the message as follows,
Dear Customer, acct XX3749 has been debited for Rs.686.77 on 13-Nov-18 towards linked billdeskpg.[protected]@icici. UPI Ref no[protected] amount is debited from my account but in Tsspdcl it is showing that Bill is due. Please do the needful

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Address: Hyderabad, Andhra Pradesh, 500086

Hi team,

I have paid the electricity bill generated for november month twice. Once it was paid using hdfc standing instruction option and second time using phonepe wallet for the usc number[protected]. This was done accidentally from my end without my notice.

Please take this amount into account for the next month bill generation and adjust it for the december month.

Hoping for a positive response.

Thanks.

Dec 14, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

As of now your payment is not credited to TSSPDCL account, please send us the payment acknowledgement (or) bank statement showing debit and also payment mode details (Billdesk/paytm/twallet) in this regard.

Regards,
TSSPDCL

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S

Satya Karri

from Chennai, Tamil Nadu

Nov 15, 2018

Hi,
Bill Dated: 09-Aug-2018, Units consumed: 196
Bill Dated: 08-Oct-2018, Units consumed: 194

In both these bills I see Category Code: 1 B2
And I am charged per unit Rs 5 in both these bill.

My SC. No:[protected]
USC:[protected]

Even though consumed units is less 200 why Category is 1 B2? and charged at Rs 5?

Thanks,
Satya

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Website: wrong and high billing

Dear sir,
I b krishna, (Usc no.[protected] sc no.[protected], this is to bring your kind information that when i compared with previous bill it is very high, i am giving details for your information,
1. 04/09/2018...165 units...619.00
2. 07/10/2018...208 units...784.00
3. 06/11/2018...203 units...1034.00
Kindly go through above given details and rectify the problem and do justify. At the earliest. I will be thank full to you.
Thanking you,
[protected]

Dec 19, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Please furnish the SC No (or) USC No as printed in the bill.

Regards,
TSSPDCL

Nov 13, 2018

Updated by fajjufarru with reference to your mail reply I am herewith providing details asked by you, SC No.[protected] and USC No.[protected]. kindly go through into the matter and solve it at the earliest.

Nov 13, 2018

Updated by fajjufarru with reference to your mail reply I am herewith providing details asked by you, SC No.[protected] and USC No.[protected]. kindly go through into the matter and solve it at the earliest.

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Address: 502325

Website: Tsspdcl

Hello sir,
I'm p parsha ram reddy from ida bollaram (Village and post) jinnaram (Mdl), sangareddy (District) 502325. What is my issue is today i have received my electricity bill at the time of 18:32.in my bill shows 200 units for this month. And amount was 1110 rupee for 30days.. And also category was 1b (Ii) domestic..
And last i was received bill 249units and amount was 1009rupee. And cat was 1b (I). This month i have consupted only 200units. But amount was high... Y this happen. Pls solve my problem.

My mail id was [protected]@gmail.com

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Address: Hyderabad, Telangana, 500048

In september 2018 electricity person came and said that your electricity meter is stoked, hence generating bill based on your usage for the last 6 months, and given a bill for large bill amount for the 6 months...

After october also given same amount of bill, after changing the meter, how it is possible.. I need a clarification regarding this, we are out of station for 2 weeks in that month

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

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Address: 500013

In reference to my so many complaints in October 2019., there is no use at all.. In this month ( November 2019) my bill amount showing 1794/- even though we are not at all used a single UNIT of current since 24h AUGUST 2019. intentionally or by mistake you are sending high bills. & burdening senior citizens like me..
if this is the way your service is I am constrained to go for JUSTICE in the court of Law..
For clarification when I phoned AE to his mobile number.. it always says OUT OF COVERAGE AREA during office timings.. Then who will answer for my clarification..

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

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Address: 502278

Dear sir,

This is Adelly Ramesh Bhabha my USC[protected] this month November 2018 my bill was 714.00 and every month it would come below 500.00 last mobth 10 days we were out of station
I am suspecting that there might be error while recording the reading or else error in my meter.

I kindly request you to rectify my problem and do the needful

SC.No.[protected]
USC:[protected]
Name: Adelly Ramesh Bhabha
SY.NO. 466
SIRI ENCLAVE,
GAJWEL

Regards,
ADELLY RAMESH BHABHA
Mobile: [protected]

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Address: Hyderabad, Telangana, 500013

Please kindly verify the following meter bearing number : usc no :[protected] & s no :v1090950 (Flat no :401, 2-2-22, prashanti niwas, dd colony, bagh amberpet, hyderabad) as for the past two months we have been getting heavy monthly bills (This month almost 6179/-) usually we get approximately rs.500 plus.. Please arrange to replace the meter at the earliest possible as already am paying huge bills without my fault

Dec 12, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

As per our records bills were being generated based on IR reading read by the meter, if you want your meter to be tested you are requested to lodge a complaint at ICSC/CSC at below given address duly taking demand draft in the favour of TSSPDCL of amount Rs 354/-(included GST).Based on complaint meter will be sent for testing and relevant action will be taken by AE/Op based on MRT report.For more details, pl contact AE/OP/Ramalayam on [protected] in this regard.

Azamabad/ICSC 1st Floor, 33/11KV Fever Hospital Sub-Station, Opp:Sriram Nagar Community Hall, Sriram Nagar, Nallakunta, Hyderabad - 500 044. [protected], 23433522

Regards,
TSSPDCL

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Address: Hyderabad, Andhra Pradesh, 500087

Dear team,

I request you to take strict action on line man ravi of balaji nagar ero no:313. On several intimation at current office this person even after paying bill he disconnects our power connection from main supply.

This time we came from hospital with my new born baby and saw this fellow came and disconnected power supply even after paying the monthly bill.

Line man: ravi
Erono:313
Ero:kesara
Sec:balaji nagar
Area code:232604
Bjr nagar
Jawahar nagar

Usc:[protected]

I request you to take strict action on ravi and should not repeat the mistake u can contact me @[protected]

Dec 7, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear consumer,

Sorry for the inconvenience caused by our staff. Instructions were issued not to repeat this in future.We have forwarded your complaint to AE/Op/DAMMAIGUDA ([protected]) for immediate necessary action.

Regards,
Customer Service,
TSSPDCL

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P

Pruthvi Kanugu

from Mumbai, Maharashtra

Nov 6, 2018

As we forgot to pay the bill, and the due date crossed was just 3 days . They simply disconnected without intimation as we were not in the house..

It's ridiculous . They are simply rude when I just contacted ..

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Address: Hyderabad, Telangana

I am resident of plot no:3, manoj enclave, nr: life line hospital, kapra i. Am care taker of plot no:2 of our colony. Around 10 days back, service wire has disconnected due to big lorry made it fallen, we have constantly made calls to numbers guided by care centre like [protected], [protected], [protected], [protected] but nobody came to restore the connection, even we have kept new service wire suggested by one of this number. We are really struggling without electricity for the past 10 days. Sc no:[protected], request you to take prompt action as early as possible, v. Nagasubramanian

Dec 5, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

You are suppose to contact AE/Op/Sainikpuri [protected] in this regard.

Regards,
TSSPDCL

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Address: 500015

Website: [email protected]

I am Colonel K Srinivas (Army). My home fuse of electric meter removed by Mr Praveen and Mr Raju both are Linemen's of Lal Bazar Elect office on 23 Oct without confirming me about payment of bill where as I was remitted on 22 Oct 18. I have shown my payment receipt to AE and requested 15 times physically and telephonically. We have no power in my home since 9 days. There is no response from the above 3 personnel's. Even they are not returning fuse. Request instruct them to return fuse. Other wise I will file a consumer court case against them. Service No is AZ006732 and USC No[protected]

Dec 4, 2018

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Sorry for the inconvenience caused by our staff. Instructions were issued not to repeat this in future.We have forwarded your complaint to AE/Op/Lal Bazar [protected] for immediate necessary action. For more details you may contact him in this regard.

Regards,
Customer Service,
TSSPDCL

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Address: 500008

Dear sir,

We regret to inform you that the trees were cutted by your department as the trees were growing high than the wires. But the cutdown trees was not removed and due to that the mosquitoes was very huge and the traffic was getting jam in small lanes.

Request you to do the needful.

Place. Complete salarjung colony and
Beside dv apartments

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