Southern Railway Complaints & Reviews

I missed a bag cover which had flowers, tiffin boxes and some valuable items. Train details : 16823 - Ananthapuri express. I travelled on 26th Jun from Chennai to Valiyur (reached on 27th Jun morning) in B1 ac coach seat no 43 and 46. Kept the bag where the extra bedsheets would be placed. Kindly help me to find it.

I missed a bag cover which had flower, tiffin boxes and some valuable items. Train details : 16823 - Ananthapuri express. I travelled on 26th Jun from Chennai to Valiyur (reached on 27th Jun morning) in B1 ac coach seat no 43 and 46. Kept the bag where the extra bedsheets would be placed. Kindly help me to find it.

Thiruvottiyur market gate in Chennai remains closed for the past one year, causing great menace to the public. No actionis taken yet. The officials have not taken any step regarding this. Please answer to this grevience as soon as possible

My son parked TVS XL heavy duty plate no. TN40 A 7554 on 23.04.2023 at Coimbatore Railway Station front side two wheeler parking stand. Next day when he tried to pick TVS someone took rear seat.

My son complained to parking lot in charge Shekar about the incident and he told us he will check with parking stand owner and let us know the details. So far he has not contacted us. When we tried to contact him his mobile is always switched off.

Rear seat value is Rs. 850. Please take necessary action against Shekar and parking lot owner to get our amount Rs. 850.

As the thiruvottiyur market railway gate is always closed, there is huge problem faced by the citizens to go around a four kilometer area even for emergencies. Even last week a man died while trying to cross the track so we request the railway department to take this seriously and take measures to build a subway as soon as possible.

As the thiruvottiyur market gate is closed and people face great difficulty and many have lost their lives while crossing the tracks, I request you to lay subway as soon as possible

Hello sir

This is mohan from coimbatore...i parked my car in coimbatore railway station... Parking charge is 400 for 12hrs...But government charges is 100 per above 12hrs..

Ever Day 1st train 6:50am towards hyderabad mmts local train arrived late 30 mints, it's happening every single day, do u ppl have any idea how much we are suffering from this, not at all bcz government mrng will start after 10 am, so that u ppl think to all the ppl mrng start at the same, but not we have go to office, college school and for house work or labor work which started at 8am, is there any resolution for this or not and one more thing we are not reach as u ppl to spend 3k to 4k on buses or metro trains, we need to earn money with hard work not like u ppl.

On[protected] evening at 19:20 hrs, I went to the Train Ticket issuing counter at Tambaram Sanatorium Railway station and requested the counter staff to issue one monthly First Class Season Ticket from TBM to MSB station, to travel in suburban electric trains. For its cost Rs.605/-, I have given my Debit Card to the counter staff for swiping it. He swiped my debit card and then I received an SMS message in my mobile, informing that Rs.605 was debited from my SB Account with Union Bank of India on[protected] at 19:23 hrs. by Debit Card swipe.

After that I asked the counter staff to issue the monthly season ticket
stated as above. But he kept me waiting for nearly 5 minutes and told me that the card swiping machine shows ‘Network Error’. So, I patiently waited for another 5 minutes and asked him to issue season ticket, for which Rs.605/- was debited from my SB A/c. through swiping of my debit card. But the counter staff told me that, “as my swiping machine didn’t show successful transaction message, I cannot give you the monthly season ticket printout”.

Then I showed him the SMS message received in my mobile, regarding debit of Rs.605 from my SB a/c. He refused to see that SMS and shouted at me using unparliamentarily words. I told him that, as soon as you swiped my debit card, I got an SMS message that Rs.605 has been deducted from my bank account. So issue me the monthly season ticket print out. Again he scolded at me and told me to come after 3 days to get my monthly season ticket printout. He was intent on kicking me out of there.

I asked him to tell his name and designation, so that I could request him later, to issue season ticket to me. He immediately hid the southern railway ID card which was hanging around his neck and scolded me very rudely that he won’t tell his name to unknown dogs.

Shocked by these arrogant words, I told him that, I will report your arrogant usage of words with public, to the higher officials of the Southern Railways. He smirked at me and replied me that, ‘you can report to anyone. No one can initiate action against me’.

This made me very upset. I felt helpless and had no other option to leave the counter, without getting my monthly season ticket, even after having paid Rs.605/- through swiping of my debit card.

This kind of arrogant and very rude behavior of the railway staff, who was working at the ticket counter of Tambaram Sanatorium railway station, is ruining the reputation of the very old and proud Southern Railway and the real dedication of many Senior Officials who are sincerely working for the development of Southern Railway.

I am neither bothered about losing my season ticket money nor bothered about not having received my season ticket. But as a Government Servant, I am much worried about the rude and indecent behavior of S. Rly. Employee with public, which would definitely affect the reputation of the traditional Southern Railways and its dedicated Officials.

I herewith enclosed the photograph of that counter staff, which I took when he scolded at me. Till date, I didn’t get any reversal of amount Rs.605 paid for season ticket, from the bank. I humbly request you to take appropriate action against that railway staff and to protect the great reputation of Southern Railways.

My concern is regarding the coach indicators that have been replaced by digital displays. I have come to the station to send my uncle and aunty who are senior citizens who are travelling by train no 16565, pnr no [protected] which was to depart by 8.15 and is running late and is expected by 9.50. The digital displays are switched off. The coach position and towards destination signages need to be permanent as they do not keep changing. It is very difficult for all passengers to locate their coach positions with the current digital displays. And The railway department has to ensure the digital displays are on at all times. Unable to upload photo of file size 2.32mb.

The permanent coach indicators are now replaced with digital displays. But the issue is the coach positions need to be static and seen always. I came to send off my uncle and aunty who are senior citizens who are travelling by train no 16565, which is running late by 1hour and 40 minutes. When we try to locate the coach position all the digital displays are off. And also prominent signages of towards which destination should be displayed at regular intervals on the platforms. I have photos of the displays that are switched off. Unable to attach here.

TDR HISTORY
MAS PGT EXPRESS (22651)PNR: [protected]

MGR CHENNAI CTL (MAS)
SALEM JN (SA)

STATUS: TDR REPUDIATE
Journey Date: 4 Feb 2023
TDR Date: 5 Feb 2023 | 09:26AM
___________________________________________

Sirs
The repudiation of TDR is not justified and acceptable. This case is fit for consumer court.
Please note that the Southern Railway had failed to very that whether the passenger has really travelled in the train or not. What for TTEs are appointed to verify the genuineness of the travelled passengers in that train? The railways is not expected to come to the conclusion that every passenger can cancel the ticket before 30 minutes of the departure of the train .Internet problem and situation beyond the control of the passenger on that particular day.
Actually in my case I was preoccupied in consulting Urologist in Perambur Hospital. For one Health is paramount than other things. The System is not the human being and it is designed to exploit the travelling railway passengers. When other ways are available to check whether the passenger is actually travelled Southern Railway cannot jump in the conclusion basing on the system. Hard earned money of a Passenger should not be swindled by Railways like these inhuman methods.
Let me request the SR officials (Commercial department) to vary the genuine of the case and arrange for the refund.

V.JAYARAMAN
Mobile no.[protected]

Train no. 22404 what was scheduled to reach Verangna Laxmibai Jhansi Station at 4:30 reached around 7:40 and is taking 20 min to cover 9 km.

Yesterday I went to Mambalam by train around 11.AM. I got down at the Mambalam Station.
I found a Leather Shop. I stopped I asked what is the price of a bag.
I asked for a bag kept in the second shelf.
The shop keeper mistook as that I asked whether it is seconds sales. He started telling obscene and unparlimentary words to me.
I was shocked to hear such words.
I request the Mambalam Station authorities and RPF of that station to take stern action against that leather products shop.
His licence should be cancelled immediately.
thanking you

26th Jan, near cubbon Park metro station, tempo driving rash and honking constantly, on duty for Southern railway
KA 19 AC 6894

Hi there,
I boarded the Lalbagh express (12607) on 11 January 2023. The train started at 3.30 pm from Chennai Central, however the train was delayed by approximately 7 hrs. No prior intimation of the delay was announced and route change was announced. Finally we managed to get some food in Salem and the rain reached Bangalore next day (January 12) 4.00 am.
This is absolutely not acceptable, as we were traveling with 2 kids.
Kindly take appropriate action and arrange a refund for the food expenses and for the inconvenience caused by the Indian railways.
Refund amt:5000

I would like to draw your kind attention towards the inconvenience that the people of Ambattur and working peoples are face the lack of a fast local trains bound chennai not stopping at Ambattur. because of non availability of Platform in fast line. There are more than people struggling who are going and coming various offices, schools and colleges in ambattur. The fast locals trains bound chennai stops at villivakkam, that is 6 km away from Ambattur. the people have no option except to hire auto rickshaw or to get another train or bus to that distance. which causes a lot of inconvenience and expending extra money and time.letter was sent many times in this regard to the railways headquarters chennai but no steps has been taken as yet.

Now, we request in behalf of all the peoples and workers using Ambattur railway station, please construct of new platforms no 4 in fastline arrange and provide stopping for all fast local trains bound to chennai at ambattur railway station .
We shall be highly grateful to you for this.

We missed one of our baggage in the Chennai Egmore railway station on 19/12/2022 on platform, the baggage was left behind in the train no 17652 and coach no SE1 and seat no 33 to 38 by one of the team member, it was containing the following equipments- Tool kit, foam rollers, exercise bands, and Rowing oars buttons, Total worth of RS. 1, 00, 000. Kindly, help us registering a complaint for the missing baggage.

In coimbatore main railway station, there is a building where two parking facility is there, they are charging more money than usual ( 30 per day instead they are charging 70 per day), please change the contractor or take necessary action on them!! They treat customer with disrespect!! Please do necessary actions 🙏

As per the board in Coimbatore railway station backside the parking charges are Rs 20 for first two hours but the contractor is making bill of Rs 30 when I told him about the same he charged me 25 but the point is they are cheating the normal public Nd harassing us. I had to argue for ten minutes. Kindly check Nd let me know if the tariff has been changed