Southern Railway Complaints & Reviews

With reference to the Railway Parcel Booking Number K 454213 dtd[protected] I had booked my Bajaj Bike from Lucknow (LJN) Railway Station to Ernakulam Junction. On an inquiry at Lucknow Railway Station, I got information that the bike was dispatched on Raptisagar Express Vide train No 12511 on[protected]. I am continuously inquiring the Ernakulam Junction railway Station and the station authorities are not able to deliver me my bike and no explanation. Please do the needful to get my bike back at Ernakulam Junction railway station at the earliest. Please inform the present status.

My Mobile no [protected]
thanks
Subash Gopalakrishnan Nair

A red color bike cycle booked from Patiala (northern railway) to Katpadi vide LR No.P048332 dt.25.04.216 covering 4 packages. Received only 3 packages at Katpadi and one package namely Red color cycle not delivered and partial delivery certificate no.92 dt.10.05.2016 also issued by Katpadi delivery clerk. In spite of my repeated follow up the pending consignment was not delivered to me. Kindly do the needful.

This is with regarding a very disappointing incident happened to me today 24th august 2016 while traveling from trivandrum central (tvc) to varkala (vak) by tvc-mas super-fast (12696). an amount of rs 420 was collected as penalty for travelling in sleeper coach (s11). but as per the instruction/advice from special squad (not sure about his name) who was inspecting the tickets in general compartment on 23rd august 2016 in chennai mail (12624), i can travel with superfast season ticket in sleeper coach (s11, s10 only) on going trains from trivandrum. taking this advice in consideration only i choose sleeper class today. please intimate the officer name so that i could move forward with further legal proceedings. i am regular passenger in indian railways and spend an average of 2000rs plus per month to irctc though online and railways counter as well.

I have booked 03 seats in rajdhani exp from ernakulam south to delhi. I have booked counter ticket and payment mode is credit card. I have cancelled tickets and surrender certificates send to the trivandrum / commercial office. From there they send pay order to financial advisor and cao, southern railway, chennai on 07 mar 16. But till to date it was not refunded.

Imp details:-

1. Claim for refund of tickets by 12431 of 12 jan 16.
2. Pay order no 369641 of 29 feb 16 for rs 6495/-

Dear customer,
Sorry for the inconvenience caused, kindly note that your refund case of PNR No. [protected] is being dealt by CCM/SOUTHERN Railway.
As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction destination station of the train falls. IRCTC only provides access to Railway Passenger Reservation system through its server & Internet connectivity to book the ticket through it. Railway & IRCTC are different entities. TDR’s filed by the customers are directly dealt by the concerned Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the User’s account through same payment gateway which was used while making booking.
Regards,
Sajjan Kumar Kashyap
TDR Process Team
[protected]@irctc.co.in


Vasudevan wrote:
Sir,
Please check all previous mail and refund the
eligible amount. Because of chart preparation
on that day the refund request has to be filed
TDR and no reply so far.

Very prompt organisation IRCTC and expected
early settlement.
Regards
Vasudevan.R
Cell:[protected]

From: Vasudevan
To: "[protected]@irctc.co.in"
Sent: Wednesday, August 3, 2016 2:51 PM
Subject: Re: Non Refund of cancellation charges till date. TDR Filed.

Sir,
TDR filed (Refer Encl.)and even after Two months
no reply and no refund till date. Please check the
TDR and refund the money allowed asper rule.
Regards
vasudevan.R

From: Vasudevan
To: "[protected]@irctc.co.in"
Sent: Thursday, July 7, 2016 1:17 PM
Subject: Non Refund of cancellation charges till date. TDR Filed.

Sir,

The Journey Ticket cancelled on 31st May 2016 21.22 Hrs and registered
TDR Registration No.[protected] and cancellation ID:[protected].

Transaction ID: [protected] Train No./Name: 12028/SHATABDI EXP PNR No [protected]
Date of Journey: 01­Jun­2016 Date Of Boarding: 01­Jun­2016 Date of Booking: 26­May­2016
From: KSR BENGALURU (SBC) To: CHENNAI CENTRAL (MAS)
Boarding: KSR BENGALURU (SBC) Resv Upto: CHENNAI CENTRAL (MAS)
Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount: 1660.0 Ticket Type:E­ticket

Reason For TDR: Passenger Not Travelled. TDR Filing Date: 31­May­2016 21:22:44 HRS
TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: SOUTHERN RAILWAY (SR) Registration No:[protected]

Refund status of the above TDR and when refund will be expected.

Regards
Vasudevan.R
Cell: [protected]

Sir
today i have booked five tickets online for two srczn and 3 adults in train no12693 from chennai to tuticorin for my journey on 17th sep.. There were 239 berths available. I have given option two lb for us 2mb and 1sl for others. But to my surprise we both srczn have been allotted 2 ub where as my grandaughter 19ys age allotted sl and my son and wife alloted mb and sub. How it is alloted? railway minister told sometimes back senior citizens are being given preference for lb and some lb are earmarked for srczn only.

I was travelling from new delhi to chennai via tamil nadu express on the 8.8.2016 in a2-34. The only other copassenger in my cabin was a man on seat 33. He was dressed in complete white attire and must have been in his 70's. We spoke briefly and then went to bed after the tte checked our tickets. Late in the night i caught this man touching me from his berth. I shouted at him thrice, and even caught him red handed while he pretended to sleep. I was terrified and used my bag as a shield and lay inwards. When the tte came after the bhopal junction stop. I got down and told him the entire incident and asked for a change in seat. The remaining journey was very disturbed. I have always preferred train journeys but this journey has scared me. I hope this matter is looked into seriously so no one has to go through this.

Hi, i had a worst experience while traveled to madurai from chennai in guruvayur express. There are so many transgenders bording into train and started asking for money from passangers. If any passanger not giving them money, the transgenders started abusing them and started scolding them and also sometimes actioning like beating them. Please take some action to stop them from bording into train for these kind of activities. Even so many times i had a same experience in vaigai express also, there is no peacefull travel for the passangers even in the revervation compartments.

Today i parked 2 wheeler parking in mount rly stn. The contractors treated me very very bad. They are talking indecent words, iam very much upset and mentally disturbed.

The contractor said to me you can complaint any where to any higher official no one can question to me, this is my place even agm can't do any thing he said.

This our situvation daily we are facing and struggling problems. Iam past 15 years travelling mount to beach stn to go to office.

Every month i paid 2wheeler parking pass rs.300.00 before 5th. But there is no good service. My vehicle fully demaged but no commponsation. Iam not claiming any adjustment.

In this matter kindly take serious action against mount rly stn 2wheeler parking contractor.

Kindly do the needful
Thanking you,
Regds,
. Ashokkumar
Adambakkam
Chennai-600088
10.08.2016 11.00am
Mb no.[protected]

Dear sir,
Today (09/08/16) i was travelled in arakkonam local train. Seats are per occupied by the passenger like express. Old people and children are suffered so much because of this action. They are per allocate the seat for them friend even though they not arrive to the train. They will allocate the seat even though next station passenger also. Those who come early also not get the seat. This is very major problem for the passenger who came early. This type of action happen only fast local train from arakkonam. Please take the need full action.
Note's: passengers were suffered nearly ten years because of this action.

Respected sir,

My name is chethan komar. D yesterday night 11.55pm i came to channai from bangalore in kaveri express train number: uoa 04265227 it has reached channai at today morning 7.10 am. But in between near to katpadi railway station my belongings are stollened. Those information i all ready mentioned in below and i attached my belongings and train ticket photo copy.. Kindly accept my complaint and solve my problem.

Thanking you sir


From:chethan kumar d
S/o devendra
Thyaranduru (V)
Guddekoppa (P) pin code: 577414
Thirthahalli (T)
Shivamogga (D)
Karnataka (State)
Ph number: [protected]
Mail i'd: [protected]@drreddys.In
[protected]@gmail.Com
Company i pad, debit cord and working bag, dresses, verginal pulsur 150cc rc book and insurance and original driving license.. Are stollened in train near katpadi railway stati.

Sir im a regular commuter mrts from chepauk to thiruvanmiyur where my office is situated. Since there is no any parking lot allotted by the railway department in the station, I used to park my vehicle in the platform besides railway station compound wall near the entrance. Not only me many of the commuters ysed to park their vehicles and get in to station to board into their trains. Nowadays railway police personnel are threatening us by using abusive words preventing us from parking our vehicles near the station. There are denying to answer us if we ask for providing us a parking lot in the station premises. We are faving nightmare everyday. Allotment of a parking lot inside the station premises will solve the problem forever. Expecting speedy action in this regard. Thanks

Dear sir/madam,

Sub: inadequate facilities at arkonam railway station
_

1. Train numbers and coach position of the train [for all the trains stopping at arkonam railway station] should be displayed in the notice board kept outside the station master's room/at the entrance of the foot steps on both sides of the station and it should be also made known to the commuters/public through the public address system available in the station. This will avoid the commuters from running here and there for boarding the train on its arrival.

2. The length of the platform can accommodate only 17 coaches but the trains have nearly 22 coaches with the result that the commuters travelling in the last 4 or 5 coaches have to literally jump out of the compartments while alighting. Imagine the situation for elderly people, disabled people, women and for commuters alighting during night time.

3. The electronic display board kept in the station for indicating the train number and the position of coaches is not functioning for most of the time with the result commuters have to run helter skelter to board the train on its arrival.

4. The retiring rooms/toilets for commuters is not clean. They should be kept neat and tidy.

Please take necessary steps to provide the necessary facilities at arkonam railway station.

Thanking you,

Yours truly,

R. Shankar rama sesh
27.7.2016

D1 coach in yelagiri express train 16090/16089 has been attached exclusively for first class season / pass holders and it was updated in online data also. But everyday the compartment is fully occupied by second class ticket / season holders and low grade railways staff who dont have valid first class pass.In spite of our repeated requests, still situation is same and all first class season / pass holders are struggling for seat and even to stand in the compartment.

If we question second class passengers, its creating a kind of public nuisance and we have to keep shut. Request to depute tte or a rpf staff on regular basis to control and allow first class passengers to travel peacefully.

Any action in this regard will be highly appreciated...

Regards,
D p karunakaran

I booked a RAC ticket in 12634 kanyakumari superfast to travel on[protected] from Nagercoil to Chennai .PNR no [protected].

when chart prepared the ticket was confirmed as for me in S-1 and for my wife in S10.

is it the best way available to allocate berth to the PNR ? how we can put entry with the TTE with a single ticket in S1 and S10.

The TTE said you go and put entry immediately otherwise your berth will be cancelled. if it is a sick or handicap what will be situation. during preparing the chart why the problems are not considered.

I request you to please do necessary changes in the system to avoid such inconvenience to the special passengers.

On line complaint was lodged on 26-5.2016 vide the no given in the
Ubject.. more than 50 days have passed still no reply till today.
Kindly inform me whom i should contct for justice.
Best regards.

Train no.16382. cape mumbai express. coach. a1. seat - 39.
There is fault in seat lock in lower berth of the said seat. it appears to be fault while holes were drilled. as a result the seat berth fell on passenger while sitting abruptly.

Passenger mrs. abirama sundari aged 55yrs has suffered injury due to the negligence. kindly rectify the fault immediately.

B. s. nagaraj. co passenger seat no.38

I had booked the train no:12618 on 11 july 2016 at 4:20 from payangadi to calicut for my wife my 9 month old kid, my mother and maid with pnr no:[protected]. On arrival at railway station they were told that the train is late by 5 hours. They being lonely females are now stranded in the railway station since there is no provision for getting into any other train with the same ticket. I had put whole trust on indian railways and sent them alone since my wife had an interview to be attended at malappuram for kerala psc. I tried contacting the customer care but it was not available. My wife requested the officials in the railway station but they were helpless.

It was very unfortunate that the train being late is not intimates to the passengers by any means and neither there is no other alternative for travelling. There is no responsibility taken by the company to safeguard the safety of lonely female passengers when the train is late by hours. Train being late for 5 hours for a journey of 3 hours and no alternative for the passengers is very unfortunate.

Hope the railway authorities will look into the matter and reply me if there is any alternative or solution.

Sir,
I am one season ticket holder in madurai to virudhunagar .Daily basis I am park in my two wheeler madurai junction main stant but last 15 days closed abovementioned parking but I am parked at western entry .that's stant is not enough space so I am and lot of passengers facing parking problem kindly take necessary steps open main two wheeler parking.

On 3 july 2016, 11.30 am we (myself, wife and my brother) went to drop my aged grandfather to drop at tripunithura railway station. i just line-up our vehicle nearby entrance, off the road and wait for my brother to drop grandfather just inside. while the car was in idle, a lady staff of (kudumbasree) parking-fee collector suddenly came and ask me a parking fee of 8 rupees. i told her, i am waiting for my brother, he went to drop grandfather just inside and we will go back immediately. she suddenly get angry and started abusing me. i didn’t expect such a harsh language especially from lady staff. she is that much arrogant in a manner she is the complete authority of the total area. when i warned her that i will make a compliant about it, she said she is a kudumbasree (lady) staff and there is no one who can take action against her. all these incident happening within 2 minutes, while she abusing us my brother came back and we move out station. such situations can be easily avoidable if there is well behaving lady instead of her. i happen to hear more complaints about this lady staff with public from auto-drivers parking in the station. i went to the station-master room to file a complaint against this lady. i explained about the incident to the lady staff siting the master’s room, she told me to lodge a complaint about misbehaved parking staff. while i was talking to the lady officer and preparing to write a complaint, other railway staff (wearing white uniform) pulling me out of the room. i don’t know why this official staff interfering in this matter and manhandling a person who came to file a complaint. i am the victim of this injustice.
Sir please look into the matter and take necessary action.
Thank you.