Southern Railway Complaints & Reviews

Hi

It is a pathetic state to get into 1st class everyday inspite of paying additional cost for the tickets. I travel everyday from chindadripet to thiruvanmiyur. Vendors and people with other class tickets get into the first class compartment and sit all over the floor and occupy seats. Why is rpf so haphazard in allowing this but are very prompt in levying penalty for parking and other petty things.

Moreover the railway stations and staircases are so badly maintained. Staircases stink and the first step to get down at thiruvanmiyur is so bad that anybody will trip and fall. Dogs keep sleeping allover and place, people feed them with food which stays there for days together stinking.

I m reaching out to you to address this pathetic state before this comes out in social media and public forums.

PNR#[protected], The TDR was filed itself by Railways on 24th August because the train was not touching either boarding station & arrival station. The train ticket was booked through UPI online payment system, hence the refund has to be by online only. If the ticket was booked through station queue counter we could have got the refund at station counter itself, same day without any issue.

After one month the TDR was approved by Southern Railway, but despite that the refund was not yet credited to customer. Now its almost 2 months still refund not returned!!!.

We dont understand, if the manual process is much simpler, that is TDR refund can be obtained same day at station counter, why online process is much complex, why railways & government is pushing people to go digital??

Last month i noticed that coal carrying cargo where not cover the each car with covers due this coal scattered from the car untill it reach destination.
According to my calculations each day 05 kg of coal where loss for one month crossed 150 kg coal. Coal is a non conventional energy so please take action

Why the cargo locomotive pilots and the coal industry don't notice this kind of losses

Last one month i noticed that every coal carrying cargo where with out covering the each car with cover due to this when the cargo train passes each station coal get scattered on the station platform and also hit person a little bit. Pls take action on this issues. Each day 2 k g of lignite coal where scattered from the train due to coal car not covered with cover

Dear sir/madam,

This madhanraj c from chennai madipakkam, i have booked bulk train ticket toward and returns in train no 16105 & 16106 for the trip of[protected] from chennai to tiruchenur and return on the same train on[protected] and it was an debit card payment, in that journey i have cancel totally nine tickets up and down, its booked on[protected] and cancel in central railway station chennai (Mas), on[protected], they said the amount will be refunded to the debit card account in two days but still i did not get the refund, in the mean while i have visited three to four times to mas station regards the refund an finally they now ask to send a mail regards to this email id and i am doing it. Here with i a enclosing the cancel ticket pnr numbers and details and the copy of ticket to your view pls do the needful.

Sno pnr number amount no of tickets date of journey
1 [protected] 670 2 [protected]
2 [protected] 465 2 [protected]
3 [protected] 1470 5 [protected]
4 [protected] 405 2 [protected]
5 [protected] 1230 5 [protected]
6 [protected] 550 2 [protected]
Total 4790

Sir,
I have take 3 tickets on august 10. Calicut to byndur in nethravathi exp 16346
Pnr no.[protected]
But due to heavy rain and flood in kerala the train has been cancelled on the date. As i had seen in manorama news paper of august 10th 2019 the last date for applying refund request was on october 15th 2019 but when i ask in railway station about this on 25th september 2019 they are telling it is up to september 15 so that i can't be able refund from here, is there any way for refund. So kindly please accept this and tell what all procedures is to refund the ticket.

Today i reached chennai central station on train no 12696 trivandrum chennai superfast. I had 2nos. Vada at the kiosk near the gates, where the amount displayed was rs. 17.00 for the 2 pieces. The vendor gave it on a flimsy tiny paper place with just a spoonful of sambar on it. I paid him ₹20.00 but the vendor is now reluctant to give the balance change. When asked he replied the additional amount was for how he served otherwise the 2 vada would be given in the customers hand., mockingly.
Are these people under the control of southern railway? Is southern railways officials empowered to control these cheats. Hope indias pride will not be put to toss and shame by these haphazards. Really annoying to notify you about happenings under your nose.

Hi sir,
Am suresh, am travelling from chengalpattu to guindy in first class compartment with proper first class ticket. But every day there is so seats available for who have having first class ticket, most of the people are travelling in first class without proper tickets, then what is the use of spending money in first class. Ticket checker are not checking those things. Are else attach more first class compartment in chengalpattu train. Kindly look into this.

Dad has came for treatment in chennai perambur railways hospital, while using toilets most of them are unhygienic and it will spread so many diseases.. Since it’s a famous hospital no tablets for patients at midnight and tell patients to collect the by morning.. If the hospitality goes likes this patient will not come for any treatment.. Photos attached for your reference

Dear sir,
I had travelled from chennai to sankarankovil in 3 tier ac in train no 12661 on[protected] along with my son pnr no [protected], my son's ticket was rac-1 in b5 coach seat 39. Though there were 03 berths vacant due to passengers not turning up, the concerned ttr refused to allot those berths to rac listed passengers on priority as per the railway rules. Instead he allotted those berths to subordinates of an mla who were possessing only open unreserved tickets. When asked for an explanation he told that he is allotting them by imposing fine for each ticket as per the rules. Kindly investigate this matter and uphold the sanctity of the railways.
Regards
K. Premkumar

I am siddharth and today (10/09/2019 tuesday). I approached palakkad junction railway station counter at about 7.48 pm in evening to take train to aluva. As it was an emergency journey as my relative got admitted with serious illness.
I took a queue in the physically challenged counter and as my turn appeared, the lady staff at the time (Around 8:04pm) withheld my ticket even after i gave money saying that the ticket she printed will be given only after we provide money in change. The need of providing a change was not written either in counter as a notice or near ticket counters. It costed us a time wastage and we lost a train (Superfast) passing through palakkad at 8:10pm.. Now we have to take the train at 8:40pm which makes us more than 20 min late than the expected time. The relative is to be taken to a serious surgery at 11 and if we go late.. It will psychologically affect him to get into operation theatre without seeing us.
I kindly request you to take an action for this.🙏🏻
This is seriously a life related thing. If this happened to a student going for an exam or interview.. Just think how mentally it will affect them.
Either put a notice on counters if change needed or give more training to officials to mind their body language as well as words to the customers.
Thank you

Dear sir,

I have filed a tdr for the below mentioned details

Tdr date: 18-aug-2019 23:52:15
Transaction id: [protected]

Pnr no.: [protected]

Tdr filling reference no: [protected]

Train no: 22404 from new delhi to jhansi

Passenger: 2

Class: 2ac
Date of journey: 18.08.2019

Reason: train late more than three hours and passenger not travelled.
But now tdr status is saying regretted.

Actual timing: 23: 45 and train rescheduled from new delhi and expected departure on 19- aug-2019 at 03:30 am. Which is more than 3 hours.

Attached you will find details for sms which i had received from irctc for train delay.

So, request you to kindly reopen the issue and settle the claim, as we haven’t travelled, as the train was late more than 3 hours. And on same day we had booked ticket for another train pnr no. [protected] * dakshin express from nzm to jhansi.

Thanks & regards
Rohit kushwaha
[protected]

Dear sir
My train was cancelled for pnr [protected] from boarding station due to natural calamity/heavy floods in kerala. Since we were not in a position to retrieve our tickets due to electricity down and non access to internet. Southern railway had already issued a statement through all leading news papers as railway have decided as a very special case to permit tdr's till sep 15th against normal rule of within 3 days from journey date.

Requesting you to please consider this as a special case and process my refund. I am contacting through irctc care and even send mails to commercial agm, ddgp, adrm, cco_mas claims but no response received and my previous mails were ignored with out knowing the proper customer issue.

Thanks and regards
Rafeek. A

The train number 40803 reaches walajabad by 5.18pm. It will stopped till 5.56 for giving crossing for 40956. At the same time 40956 reaches kanchipuram by 4.45pm. The unwanted stopping at walajabad of 40803. The station master planning to travel in this train 40803 after crossing of 40956. Work to service people's. Not to hurt the public. Time is precious for people's. Most of them travel from kanchipuram to other place.

The train number 40803 traveling time from tambaram to walajabad is 2 hrs. Four crossings for express train and Emu's. And this train stopped at SP Koil for gate opening. The train stopped at Katankulathur, SP koil, Palur, and Walajabad for crossing. I already complaint about this train so many times. What you think about towards kanchipuram trains. I put a complaint to ministry of railways. Worst running status if this train

I have been traveling on train between senchottai to tirunelveli passenger train for more than year. I will get the train on tirunelveli town for tirunelveli junction it's just next station and charge is only ten rupees. Everytime, while i'm going to junction i use railway mode but there's no station master to issue the passenger tickets. So i can't able to use the train because without proper tickets any time i can able to fined for without tickets. So now a day's i'm avoiding the train for this simple reason. He's not doing his job it will causes punishment in tirunelveli junction railway station

I am facing lot of problems due to my mobile number written in so many train toilets for sex chat and body massage and sex etc. I don't know who is written all are calling and disturbing me day and night please I request you please remove my numbers From Kerala trains, Tamil Nadia trains, karnataka trains and Andra trains toilets and in compartments.

Dear team,

Yesterday at park railway station (14th aug 2019, 10pm), the heavy rain water from the shelter top directly falls over the electric switch & plug boxes kept for mobile charging. Which is seriously dangerous one. Any short circuit can lead big accident. I do attached a photo for proof. Kindly take an action to avoid major injuries in future.

Regards,
Akash r

Hello,
I am one of the public. Daily we are travelling gummdipundi to chennai central, very worst travel in this side after 18.00pm. Hardly will take to reach gummdipundi 2 1/2hours. There is so much of patients, house wife, child baby, very public will take the risk to travel.

Minimum travel to central to gummdipumdi hardly will take 1hr but daily so much of signel problem, xpress crossing, and not mainting gate keeper.

So please take a action to reduced the timing.
And we need fast every 1hrs.

Dear sir,
I am facing lot of problems due to my mobile number written in so many train toilets for sex chat and body massage and sex etc. I don't know who is written all are calling and disturbing me day and night please i request you please remove my numbers. I am sending photos for your reference please download the attachment.

Regards,
Selvamani