Southern Railway Complaints & Reviews

A2B restaurant at MGR central railway station Chennai not providing mini meals as advertised in menu displayed on walls on 27/12/2019 at 1300 hours lunch time. It is misleading. They should either remove advertising on walls or provide as advertised. Concerned authorities to take necessary action in the interest of passengers. Food be available as advertised/displayed or only menu as made available be displayed.

Hi sir,

I am a commuter from tambaram to melmaruvathur. I am working in state government.. Egmore-pondicherry passenger is late in arriving time for consecutively 6 days.. Since most of the passengers are commuters and its a gift for us to get this train particularly. For past six days we are facing this issue. Please do the needful. This is not the case previous weeks. And i plead you to take necessary action.

Dear sir

Please find attached notification,

I would like to bring into your notice that train was cancelled and after some days it was again rescheduled this information i did not get from irctc/railway dept through either sms and email, i only came to know that on 02.10.2019 at 2pm (It was journey date) from one of my friend that train was rescheduled. So as per your reason for repudiate, how would i surrender ticket before 4 hours of scheduled journey.

When train was cancelled, i called so many times to irctc customer care, they said no need to cancel the ticket becuase ticket will be cancelled automatically and i will get full refund. So kindly look into the matter and justify yourselves.

Pnr number [protected], reference no :[protected].

The tdr refund case has been registered with[protected] on[protected]:00:49.582

Dear sir,
I cancelled a prs booked ticket (Paid through debit card) on 17 nov 2019 at chennai. Prs number of cancelled ticket is[protected]. But the refund amount is not credited in my bank account. Copy of the cancelled ticket attached for your necessary action.

With regards,

Vijaya kumar ma

Mob [protected]

The ticket seller employee of chennai central counter number 1 has been behaving very rude to the customers and using unparliamentary words for the money exchange and transaction. We couldn’t able to identify the person name.
Complaint person : lady working in the shift time of sunday (1/12/2019)
Time : 7:54
Ticket no: c290cjh175.
We requesting a immediate action on the considered person to avoid such hassles.

Respected sir/madam,
The steps (In tamil we say as 'padi') from alandur side and the railway station subway by walk from alandur to st thomas mount railway station is always stagnant with water (Even when no rain) and plenty of litters (Kuppai).
The lighting facility also very poor.
Please take necessary action as soon as possible.
Thank you
Regards

It has been more than 6 months now since irctc food service is not operating at chennai central. While there are other shops from where food can be availed, they are either too unhygienic and unhealthy food or are too expensive at the stake of getting quality food. 99% of everyday travellers are not do rich that they can afford such food at a risk of losing their health. I have added a photo of dum biriyani that i had at a2b in chennai central which costed me rs 140 with a quantity that didn't fulfil my hunger during lunch. Also, i remember an illiterate person standing in a long line for food at a2b and when i got out with my food, he asked me how much did it cost and my reply just made him leave from there with his hunger. May be he failed to feed his family that day with good food.
While irctc does provide some assurance and affordability for good quality food, i request you to please reopen the irctc food service as soon as possible so that people don't have to suffer more.

Whenever i travel in my own vehicle to drop or pick up my family to railway station parking fee collection people compel to pay parking fee through rowdyism. Today ola driver come in side to to pick up me from new railway entrance building, they collected parking fee forcefully, from the old driver. The vehicle was not parked at all. Take necessary action against the tenderer. I suspect about the receipt they give also. Which is printed as car parking entry. If it is posable i will send the photo copy of receipt. Request to give a public notice also to protect the public from this type of rowdyism. I just traveled through ananthapuri express. My seat number are a1- 13, 14, 15 and 16.
With regards
N. Chithambara marthandam

Hi

It is a pathetic state to get into 1st class everyday inspite of paying additional cost for the tickets. I travel everyday from chindadripet to thiruvanmiyur. Vendors and people with other class tickets get into the first class compartment and sit all over the floor and occupy seats. Why is rpf so haphazard in allowing this but are very prompt in levying penalty for parking and other petty things.

Moreover the railway stations and staircases are so badly maintained. Staircases stink and the first step to get down at thiruvanmiyur is so bad that anybody will trip and fall. Dogs keep sleeping allover and place, people feed them with food which stays there for days together stinking.

I m reaching out to you to address this pathetic state before this comes out in social media and public forums.

PNR#[protected], The TDR was filed itself by Railways on 24th August because the train was not touching either boarding station & arrival station. The train ticket was booked through UPI online payment system, hence the refund has to be by online only. If the ticket was booked through station queue counter we could have got the refund at station counter itself, same day without any issue.

After one month the TDR was approved by Southern Railway, but despite that the refund was not yet credited to customer. Now its almost 2 months still refund not returned!!!.

We dont understand, if the manual process is much simpler, that is TDR refund can be obtained same day at station counter, why online process is much complex, why railways & government is pushing people to go digital??

Last month i noticed that coal carrying cargo where not cover the each car with covers due this coal scattered from the car untill it reach destination.
According to my calculations each day 05 kg of coal where loss for one month crossed 150 kg coal. Coal is a non conventional energy so please take action

Why the cargo locomotive pilots and the coal industry don't notice this kind of losses

Last one month i noticed that every coal carrying cargo where with out covering the each car with cover due to this when the cargo train passes each station coal get scattered on the station platform and also hit person a little bit. Pls take action on this issues. Each day 2 k g of lignite coal where scattered from the train due to coal car not covered with cover

Dear sir/madam,

This madhanraj c from chennai madipakkam, i have booked bulk train ticket toward and returns in train no 16105 & 16106 for the trip of[protected] from chennai to tiruchenur and return on the same train on[protected] and it was an debit card payment, in that journey i have cancel totally nine tickets up and down, its booked on[protected] and cancel in central railway station chennai (Mas), on[protected], they said the amount will be refunded to the debit card account in two days but still i did not get the refund, in the mean while i have visited three to four times to mas station regards the refund an finally they now ask to send a mail regards to this email id and i am doing it. Here with i a enclosing the cancel ticket pnr numbers and details and the copy of ticket to your view pls do the needful.

Sno pnr number amount no of tickets date of journey
1 [protected] 670 2 [protected]
2 [protected] 465 2 [protected]
3 [protected] 1470 5 [protected]
4 [protected] 405 2 [protected]
5 [protected] 1230 5 [protected]
6 [protected] 550 2 [protected]
Total 4790

Sir,
I have take 3 tickets on august 10. Calicut to byndur in nethravathi exp 16346
Pnr no.[protected]
But due to heavy rain and flood in kerala the train has been cancelled on the date. As i had seen in manorama news paper of august 10th 2019 the last date for applying refund request was on october 15th 2019 but when i ask in railway station about this on 25th september 2019 they are telling it is up to september 15 so that i can't be able refund from here, is there any way for refund. So kindly please accept this and tell what all procedures is to refund the ticket.

Today i reached chennai central station on train no 12696 trivandrum chennai superfast. I had 2nos. Vada at the kiosk near the gates, where the amount displayed was rs. 17.00 for the 2 pieces. The vendor gave it on a flimsy tiny paper place with just a spoonful of sambar on it. I paid him ₹20.00 but the vendor is now reluctant to give the balance change. When asked he replied the additional amount was for how he served otherwise the 2 vada would be given in the customers hand., mockingly.
Are these people under the control of southern railway? Is southern railways officials empowered to control these cheats. Hope indias pride will not be put to toss and shame by these haphazards. Really annoying to notify you about happenings under your nose.

Hi sir,
Am suresh, am travelling from chengalpattu to guindy in first class compartment with proper first class ticket. But every day there is so seats available for who have having first class ticket, most of the people are travelling in first class without proper tickets, then what is the use of spending money in first class. Ticket checker are not checking those things. Are else attach more first class compartment in chengalpattu train. Kindly look into this.

Dad has came for treatment in chennai perambur railways hospital, while using toilets most of them are unhygienic and it will spread so many diseases.. Since it’s a famous hospital no tablets for patients at midnight and tell patients to collect the by morning.. If the hospitality goes likes this patient will not come for any treatment.. Photos attached for your reference

Dear sir,
I had travelled from chennai to sankarankovil in 3 tier ac in train no 12661 on[protected] along with my son pnr no [protected], my son's ticket was rac-1 in b5 coach seat 39. Though there were 03 berths vacant due to passengers not turning up, the concerned ttr refused to allot those berths to rac listed passengers on priority as per the railway rules. Instead he allotted those berths to subordinates of an mla who were possessing only open unreserved tickets. When asked for an explanation he told that he is allotting them by imposing fine for each ticket as per the rules. Kindly investigate this matter and uphold the sanctity of the railways.
Regards
K. Premkumar

I am siddharth and today (10/09/2019 tuesday). I approached palakkad junction railway station counter at about 7.48 pm in evening to take train to aluva. As it was an emergency journey as my relative got admitted with serious illness.
I took a queue in the physically challenged counter and as my turn appeared, the lady staff at the time (Around 8:04pm) withheld my ticket even after i gave money saying that the ticket she printed will be given only after we provide money in change. The need of providing a change was not written either in counter as a notice or near ticket counters. It costed us a time wastage and we lost a train (Superfast) passing through palakkad at 8:10pm.. Now we have to take the train at 8:40pm which makes us more than 20 min late than the expected time. The relative is to be taken to a serious surgery at 11 and if we go late.. It will psychologically affect him to get into operation theatre without seeing us.
I kindly request you to take an action for this.🙏🏻
This is seriously a life related thing. If this happened to a student going for an exam or interview.. Just think how mentally it will affect them.
Either put a notice on counters if change needed or give more training to officials to mind their body language as well as words to the customers.
Thank you

Dear sir,

I have filed a tdr for the below mentioned details

Tdr date: 18-aug-2019 23:52:15
Transaction id: [protected]

Pnr no.: [protected]

Tdr filling reference no: [protected]

Train no: 22404 from new delhi to jhansi

Passenger: 2

Class: 2ac
Date of journey: 18.08.2019

Reason: train late more than three hours and passenger not travelled.
But now tdr status is saying regretted.

Actual timing: 23: 45 and train rescheduled from new delhi and expected departure on 19- aug-2019 at 03:30 am. Which is more than 3 hours.

Attached you will find details for sms which i had received from irctc for train delay.

So, request you to kindly reopen the issue and settle the claim, as we haven’t travelled, as the train was late more than 3 hours. And on same day we had booked ticket for another train pnr no. [protected] * dakshin express from nzm to jhansi.

Thanks & regards
Rohit kushwaha
[protected]