Southern Railway — confirmed ticket taken back to waiting list status on date of journey

Address:

Chennai, Tamil Nadu, 600023

The ticket booked for travel from karaikudi junction to chennai on 02/0ct0ber/2017 which was a cnf ticket was put as wl on date of journey.
As we could not travel with our family and kids we got down and took a private cab and reached chennai.
Looking for reimbursement of cab charges.
Instead irctc says regret for inconvenience and so far refunded only rs.420 against rs.665. The balance amt is pending for refund.
I want to escalate this matter and seek for compensation.
I suffered a lot and missed one of my baggage