Southern Railway — Didn't take cancellations on 139 for my reservation counter ticket

Address:	600042
Website:	www.consumercomplaints.in

I had bought train ticket with cash payment on 9th nov16 from Chennai to Nizamuddin. By some personal emergencies had to cancel my travel plan at night 10 pm, so called 139 for cancellations, they didn't accept it n chart got prepared by night 2am. Ticket Counter classes at 8 pm an opens in morning 8am. Train starts in morning 6.55am. It was highly impossible for passengers to cancel ticket on counter in between this timing. When I reached station counter in morning 9am for some solutions they told once chart prepared nothing can be done and no tefunds. This is really not fair and correct for counter booking passengers. People buying ticket online can claim for tdr. But ticket booked on counter doesn't have any option. No TDR nothing. I want to know under which rule this comes. No were ur is mentioned about this. I want to claim for refund as well as compensation for trouble as passengers I faced.