Southern Railway — Doctor refused to give emergency treatment.

Good evening sir
My name is K.F.Rajan, and my father name is K.Kannan. (retired southern railway loco, medical card no:[protected] His age is above 86 years old. About two years ago he got his legs fractured so he can't able to walk and also he is catheterized. About a couple of days he is suffering of a extreme pain from Urinary tract infection so we decided to change his catheter for that we took him to Southern railway headquarters Perambur at 6:29pm at the casualty. But the doctor refused to give emergency treatment and sent away us. So kindly take immediate action against the person involved.