Southern Railway — parcel

The most careless parcel office in madurai. They don't have a minimum concern. I have a bike parcelled on 25/11/17 from madurai to katpadi. I was informed that the bike would reach by 7 am on 26/11/17 to katpadi. I am from chittoor and came from there to katpadi at 10 am. And now there is no bike delivered at katpadi. I need to go back and come again now and then to enquire if my bike has come. What kind of careless people are the parcel office guys in madurai.. Earlier one of my bikes has come to madurai. I went priorly and informed them to intimate me when my vehicle arrives. They asked me money for that and i did. But... There was no intimation. I had to get my bike collected after paying for the extra time with them. Madurai parcel office is the worst one.