Southern Railway — priorities regarding the tickets given to ttr's relatives

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IRCTC

Am currently traveling in train no. 12605 (Pallavan express). A group of people consisting of two women, two men and a small girl, boarded the train. Their tickets are not confirmed and hence they r still in waiting list. When some passengers enquired, they said that there is someone they know who will be the ttr today. Likewise, he came, they exchanged smiles and started talking huskily. A seat was empty, where that supposed to be present person, didn't come. He eyed her that seat and went. Likewise he did for all her family members. Is this how a government official should work?? Giving priorities to his family, and not doing his work as per norms? What about the person's money who didn't make it, and what about these people's original ticket?? Then what are we people who provide the ticket and it's proof??? These people should be brought in front of justice...