Southern Railway — wrong routing -

Good morning,
Iam a passenger of train no 82608 nagercoil jn to chennai central train, we have be compelled to stay near (6km to reach) arakonam for more than1.5 hours, you know, about the work going on this way, if so why you allow trains to pass this route even some alternative route is available through vizhupuram, we are not
Getting even a tea whr the train lodged. Can we say this as an intentoonal harrasment to innocent passengers!
Please do the needful at the earliest
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