| Address: | #39/3 & 44, Bhavani Nagar, Suddagunte Palya, Bannerghatta Main Rd, Bengaluru, Karnataka 560029 Phone: 08095285566 |
| Website: | www.sparindia.com |
On the 18th of Oct'20 I had placed an order for a couple of items with SPAR online (Home Delivery), payment was also completed online
(Mode of Payment - Card).
However I kept receiving calls from the delivery associate that the items ordered were not available and to delay delivery, so I accepted a delay of one day
However the delivery associate called once again asking to delay, hence I had no other option then to send an email to SPAR requesting
to cancel my order and refund the amount as I did not require the items anymore.
SPAR cancelled my order by 22nd Oct'20 however I did not receive any information about the refund, the mentioned helpline number do not connect (Hotline Number - [protected]), nor do emails get responded too on time (ID - [protected]@sparindia.com, [protected]@sparindia.com).
On 24th Oct'20 I received a mail from SPAR associate saying that they would initiate the refund for the cancelled order within 3 working days.
On 27th Oct'20 after continuously following up with emails I received a mail stating that the refund has been initiated on Oct 25, 2020 and would be credited to my account within 8 -10 working days.
After which I have not heard from any associate of SPAR nor are they responding to emails, it has been nearly half a month since i've been following up for the payment.
Order Details mentioned below -
- Order ID[protected]
- Transaction Date[protected].
- Refund approval code - 126744
- Customer Name - Maria Fernandez
Extremely Disappointed by the way the issue is being handled.
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