I bought a vlcc peel-off charcoal mask along with some other stuff like cushion and almirah mat from spar hypermarket, vegas mall, dwarka sec-14 on friday. I came back home, sanitised the stuff and kept aside (Of course i threw the bill because the items were of daily use, one cannot think of replacing/returning them). But, to my disappointment when i thought o[censored]sing the peel off mask (On sunday i guess), it was completely dry. It was not even coming out. So, i thought of contacting spar customer care. I went there again on tuesday with my complaint and they asked for a bill which i didn’t have, however, the billing is done using the contact no. And is completely digital. I wonder what they do with it if can’t help the customer out. So, moving on, the resource person at the customer care was not very warm. He listened to my complaint and called someone without replying anything to me (And my husband). We waited there for good 10 minutes then a girl came and took the product with her. After another 10 minutes another resource person came and told me that only the upper part of the tube was dry, hence, he had taken that out (Without my acknowledgment). When i asked for the replacement, he told me that it was the last piece in their stock (I wonder really). So, they returned me a half filled tube, the same one which was dry, after taking out the dry part of the mask from it.
The experience was really disappointing as a peel off mask tube is such a product that one cannot check while buying. It depends totally on the trust with the brand and the store. And when approaching with a complaint, the resource persons took out the solution from it and returned the half empty tube to me saying it’s fine yo use now as they have removed the dry part.
Like really!!! This is how a huge brand spar deals with customer’s grievances!!!
Really disappointing!!! Was this information helpful? | 
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