Spar Hypermarket — Return and refund - Gala spin mop

Address:spar mantri mall

I am 71yrs senior citizen from Bangalore. I had placed an order for Gala quick spin mop from spar online on 27th Sep 2020.The order was delivered from spar mantri mall Bangalore.On delivery i noticed that one of the product parts ie mop head is missing and also the water outlet ( used to remove the dirty water) is not present in the product. Hence i emailed spar team requesting for return of the product. It has been over a week but there is no satisfactory response from spar.The refund is not yet initiated. I tried calling their customer care no but no one answers the call. This has caused inconvinience. Request you to help me resolve the issue. My order no is 12655631
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