[Resolved]  Spark Broadband — No internet service provided after paying all the money

Address:

Mumbai City, Maharashtra

My company Etravel Online Pvt Ltd had taken Internet connection from SPARK BROADBAND based in Unit No. 28, Ground Floor, Linkway Estate Premises Co-op Society Ltd., New Link Road, Malad West, Mumbai 400064. We have paid all the money necessary for Internet connection and still the services are not provided to us .We have been struggling with the Internet service since almost 10 days and nothing has been resolved . The salesman who sold us the product his name was Mr.Prakash Kadam ([protected]) we have tried calling him also but disconnects our call. Later on customer service if we call which the number is[protected] the agents spoken to are Jhanvi and shraddha out there every time we call they say they will send the technician and nobody has called or visited to resolve our problem .Instead they will laugh when you get angry and complain. This sort of customer service is provided. Till now we have apprx. spent Rs.18, 000 in 3 months and since 10 days we are requesting to get this thing sorted out but nothing has been done . I would like to highlight it as this company is a hoax and taking money from customers and not providing the service as requested . PLEASE NOTE STAY AWAY FROM SPARK BROADBAND SALES PEOPLE OR ANY MARKETING CALL AS THEY ARE TAKING THERE CUSTOMERS ON RIDE AND TAKING MONEY AND THEN THEY DONT PROVIDE THE SERVICE. I hope this is highlighted to protest other users being getting looted. Please free to contact me for more details on [protected]