Spectra Housing Limited — Miss guidance to the customer by the marketing executives

Address:	500007
Website:	www.spectraindia.in

I requested East facing plot at my proposal area but they told all the plots sold out in that are and alloted me west facing plot in a worst area. When asked about it then they are saying we will arrange the plot in your Interested area .
Here I already paid amount of 30500/-

I just got irritated with the behaviour and flase statements of the marketing person Mr. Santosh Reddy . I just asked him about cancelation process. Then he started showing his original behavior of frauding the people and he said I don't know the peocess of canceling you talk to my superior. I just asked him what is your company quality policy.

I am in the process of getting refund of my money today I will try to call the office in Hyderabad then I will cancel my proposal.

Here the money is hard earned but these people's are behaving like this how to proceed legally. Any body please suggest me. The plot for which I booked is 120 sq.yrd. my pass book number is 1645.

I request the spectra management to improve their customer care policy and try to educate their staff and give proper training about the customers and their requirements full filling processes.