Spectranet — customer service, termination of service

Website:

www.spectra.co

1. Entire customer service team ([protected]) are liars.

Especially supervisors amrinder singh, sunny trivedi, abijit patnakar, purushotham and ritesh singh.

Customer service people will cover up your complaints and keep on transferring the calls to these lying supervisors and they would do nothing.

Their manager prashanth singh would promise the world and would also say that he would take care of it personally but, he would be a no show. He is always in a meeting as per these supervisors. Either prashanth singh is lying or these supervisors or both. I am for sure believe all of the above supervisors lie through their teeth to cover up their ineptness.

Their head mr. Barun ahuja is nowhere to be found.

How can the management tolerate such incompetency of their customer service. Any company which has too good products but who has the worst customer service will eventually die a sickening death. (Aircel bankrupcy).

Is the management of spectra is even aware of such issues. They had to literally shut down their major customer service in the name of and i quote their own words "sir, we are in the process of major upgrade which is going to help you eventually and to serve you better".

Every complaint of yours would go either to "[protected]@spectra.???" or "[protected]@spectra.???". There is no personalization, no ownership, no accountability, no trust, no integrity, no truth, no honesty.

Sundar.
An ex-customer.

Even airtel has better customer service. That is saying something about spectra.