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Spectranet Complaints & Reviews

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Last updated Jul 17, 2023
Complaints 212
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45
Unresolved
167
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Spectranet reviews & complaints(212)

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A
ajaysh81
from Gurgaon, Haryana
Jul 17, 2023
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Refund not given but account closure request completed

Address:Gurgaon Office : Shyam Spectra Pvt. Ltd. (Formerly known as Citycom Networks Pvt. Ltd.) , Plot No. 21-22 3rd Floor Udyog Vihar Phase-IV , Gurgaon, 122

I was existing customer of Spectra broadband connection and my account details are:-
Customer Account Number – 2327835
Name – Ajay Kumar
Company Address - Gurgaon Office : Shyam Spectra Pvt. Ltd. (Formerly known as Citycom Networks Pvt. Ltd.), Plot No. 21-22 3rd Floor Udyog
Vihar Phase-IV, Gurgaon, 122015, HARYANA, State Code - 06
Registered Office : A-60, Naraina Industrial Area, Phase -1, New Delhi...
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R
Rana Vikram Anand
from New Delhi, Delhi
Dec 27, 2022
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Broadband connection - Miss-selling

Address:Spectranet Head Office Address: Plot No. 21-22, 3rd Floor, Udyog Vihar, Phase IV, Gurgaon – 122 015
Website:www.spectra.co

Spectranet staff visited my premises and post assessment recommended a plan with 2 routers which I duly purchased. After purchase since I faced problems of connection dropping regularly they made me purchase another router (3rd) at additional cost which I did. The connection continued to not perform as promised and continued to drop leading to my in-ability to work from home with the laptop and cell Wifi connection lost regularly. Their staff...
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H
Hema Gopindrarajan
Dec 22, 2022
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Network issues

Wifi is connected but it's very slow and as I am working from home I'm unable to connect to the VPN. Please resolve the issue ASAP....
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J
Jatinkpr
from New Delhi, Delhi
Apr 15, 2022
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Refund and false commitment

A false commitment made by mr Ranjeet Maurya regarding shifting of connection (broadband) from green park to Saraswati Kunj apartments Patparganj .I had asked him before payment that I am going to shift to Saraswati Kunj apt but he said there will be no problem.even after I got shift he was just giving daily commitment that connnection will be shifted but nothing happened .then after contacting someone from spectranet feedback personnel mr...
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A
ankitsharma1116
Jan 25, 2022
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Security Refund - account id - 221089

I closed my spectranet broadband (account id - 221089) connection on 5th Dec 2021. After disconnection, there was no outstanding bill and spectranet executive recovered required device from my home on 15th Dec 2021.
Since then I am following up with Spectranet for my Refund of INR 2500.

Today 25th Jan 2022, it has been more than a month and there is no progress on my refund.

Please assist to transfer...
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O
Opsy
Dec 30, 2021
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Value for payment not received after 32 hrs

Dear Spectranet Team

It is so heartbreaking that despite several calls and after 32 hours, the wallet has yet not been credited .

The payment was made from a first bank account to your displayed first bank account on the app because there was a need for it.

I think it should have been clearly stated online that your Bank payment takes 24hrs also so that people won't take this as an prompt option.br...
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J
Jidy
Dec 14, 2021
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Payment Issue

Hello Team,
I made a payment of 5115 for monthly subscription on the 12th of December, 2021 and till today December 14, 2021, the payment has not reflected in my spectranet account for subscription. I have called the customer care support team and they have not been able to resolve the issue.
Kindly assist please.
UserID:17913549
Thank you...
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S
Shubh Ketan Agarwal
Aug 20, 2021
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Refund not processed yet

I submitted a request to disconnect my internet somewhere around 21 April, 2021. The internet was finally disconnected around 6 May and all the equipment was collected from the premises. Since then, a refund of Rs. 2000 is pending. I called the customer support several times for refund. On June 2, they finally told me that I need to write an email to them with bank details and cancelled cheque. I wrote a mail on June 2 with the details. My...
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1. Took security deposit of at lease 2500rs
2. Speed is slow. For 100MBPS just 6-8 mbps download and 2 mbps upload speed.
I'm working from home using VPN, but due to latency the connection drops every 10-15 mins. When I switched to HVD, the time improved, now connection drops every 5mins.
3. Customer support: any request raised will take at least 12 to resolve. So if you loose internet, you wont have it back for next...
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V
Vanshika Jha
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Wifi connection to be shifted.

Hello! I've to get my wifi connection shifted inside the SAME building. I communicated the same to Spectranet 48-72 hours prior and they promised it would be done by 14th March. I'm writing this on 14th March (8 PM) after calling them repeatedly today. I asked them a few questions:
1. Has a technician been assigned? If so, why have I gotten no message regarding the same? (I have received 5 messages in the last hour to pay my spectra...
+5 photos
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K
kkhr123
from Noida, Uttar Pradesh
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My Spectranet not working

Address:Kauten Kraft, plot 685, pace city II, Sector 37, Gurgaon, Haryana

Dear Sir/ ma'am,

This complaint is regarding My spectra net that is installed in our organization, and it is not working properly since last few days.

We have tried to reboot the device, some times it works, but some time it doesn't. All the employees are facing issue as the work is getting hampered.

I have written a complaint on [protected]@spectra.co but it says the id is deactivated. I tried contacting...
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R
Rupali Ray
from Hoskote, Karnataka
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Refund not done after connection closure

Customer Account Number - 220695. Around mid Dec 2020, i had requested for disconnection. Eventually it was done. Device was also collected but refund is still not triggered after 2 months. I have send repeated mails, even to [protected]@spectra.co but absolutely no response. Every time it is said "some time".
Why is spectranet holding my money, why it is not getting refunded? Isnt 2 months sufficient for them to close the issue....
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R
RajeshKohli1980
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Mis Selling

SR[protected]/SR[protected] These are the 2 service request numbers. I changed a plan from 100 Mbps to 500 mbps on 13th Dec 2020. They changed the plan and started charging money, however, the speed remained the same. When I complained then after lot of follow-up I got a call and I was told that there is a slight increase in the speed (now I was getting around 110 mbps) and I was told that I wont get more than this speed on the router that...
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V
vivku
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Shifting Issue

I have a broadband connection to spectra and we are using this connection from Feb 2020 in Jasola New Delhi and CAN No. is 218472. In the month of Aug, we shifted to other location Sarita Vihar and we request spectra to shift my connection at the time of shifting they didn't update us about their shifting charges, and In the month of Sep, they generate a bill in which they charged shifting charges 2500+Gst which is 2950 and when we asked...
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A
Abhi2k3
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Security deposit not refunded

Address:Gurgaon

I shifted to a new house in march and informed spectra to terminate my connection as spectra was not providing services at the new society.
Can : 164645
Contact number: [protected]

I cleared all my bills and deposited my equipment back soon after making formal request, but i have not received my security deposit of 4 thousand back yet even after making atleast 50 follow-up calls to specta.
Everytime i...
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D
dollylives
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Change of billing plan

I've been trying for 12 days to get my billing plan changed. The spectranet app doesn't allow this, nor does their web interface. The only way to do is to call their support line, which i did 12 days ago. Since then, there has been no communication from them. 9 days ago, they closed my service request. On checking, i discovered that they changed the billing frequency of my current plan. On escalating this, i've been getting tats of 24 hours...
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N
Nupur1626:73
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My Internet Is not working

In the middle of a pandemic when everyone needs to work from home spectranet internet is down for the whole day and this happens once every month and i have to keep calling customer care again and again to send technician to solve the problem. Pathetic service and internet connection. Every month there is a mass outage in my area only somehow. And they never fix it within the time limit mentioned. Even now after mass outage has been resolved...
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K
Kushagra Kushwaha
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Extremely late service

Website:Spectra net

It's been more than 30 days when i first asked them for an external shifting and all they're doing is providing dates. Tareekh pe tareekh judge sahab! And when the month would eventually end they'll demand for bill, monthly. Even if i cancel the connection, they're taking days for the same while charging again for totally unused connection....
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A
Aarchit Tiwari
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internet is not working - fraud

Address:111 Aditya Vintage Apartment Basapura Main Rd Bangalore Karnataka

Hi all,

I have a spectranet connection. When i took the connection, the sales guy (Srinkanth, [protected]) has shown me the fraud plans and told me that you will get 2000 rs joining bonus if you take the connection. Even he wrote the same for me. I have everything what he told in my chat, i didn't get anything out of it.

The internet connection is not so good as well and keep on disconnecting for several days.br...
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M
Meenal gupta
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Internet not working since last 3 days

My internet is not working since last 3 to 4 days and continuously i am registering the complain and calling the customer care service but they raise the complaint and close the very next day without solving the issue. This is very pathetic in this crucial time....
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