Spectranet Complaints & Reviews

1. Entire customer service team ([protected]) are liars.

Especially supervisors amrinder singh, sunny trivedi, abijit patnakar, purushotham and ritesh singh.

Customer service people will cover up your complaints and keep on transferring the calls to these lying supervisors and they would do nothing.

Their manager prashanth singh would promise the world and would also say that he would take care...

I had applied for the spectranet internet connection, they have taken the money immediately even before during the installation and said after docunments verification i will get the connection.
They failed to do the connection in my apartment, hence i asked for refund.
Its been 4 months they are fooling me. Every time i call customer care they tell me that they have put my request on priority and it will take 30 working days.br...

I'd gotten a spectranet connection and signed an agreement for a monthly prepaid billing cycle. They started sending me bills of varying exorbitant amounts of a prepaid quarterly billing cycle. Upon complaint to their customer care they kept reassuring me to fix the issue generating complaint numbers but never resolved the issue. After a couple of days of this harassment i decided to cancel the connection and submitted request for cancellation...

Spectranet excutive comitted to intsall the connection on same day. They done the documentation and payment on same day but now its been 3 day installation not done. There manager (Soumitra choudhary & bharat jain) never pick up the call and support don't provide escalation matrix.

On asking for cancellation of connection they say talk to manager (Soumitra choudhary & bharat jain.) who never pick up the call. Such a riduculous...

We have spectranet broadband service at home. We have been experiencing intermittent outages over last 2 months. Last month for around 15 days connection was not at all working. The customer service is not providing proper resolution. I have raised more than 10 complaints but no proper solution till now. This is impacting my work as well.

I have paid for 3 months and used connection hardly for few days, now i'm expecting refund....

I have already been charged with the installation charges 4 days ago. Did not receive any verification call yet. I have been told that it will be installed within 24 hours. I have been complaining about this since 3 days now. This is so unprofessional and even the customer care service is a total waste. Now they are saying that the plan i opted for is not available. My question is then how dare you take the money for that plan if it's not...

We have spectranet broadband service at home. We have been experiencing unexplained and intermittent outages over last one month. The customer service number is not reachable. This is impacting my work as i work from home.

The other number we call goes to new connection agents and they least bothered about our problems. Worst service ever. The bill comes on time and we have to pay total amount with out getting any discount...

The tollfree number provided is supposed to work /support 24x7 but the call never gets connected after 6pm. Since its a home internet connection, it requires support during night. The query/ complaints are never answered.

12 september 2017 - since the service is down. I tried to contact through call, mail, chat. None of them are answered. What is the use of providing these options if they are of no use when in need....

Dear sir/madam
This is to bring to your kind attention that we have internet issue (Not working) from past 13 days. As this is an education institution, internet plays a major role for works to happen.
In spite of complaining several times (Every day 4 or 5 times) to your customer care, there is no solution for the same.
We are sharing the required details for you to look at our issue on priority. Every day we raised...

Dear spectranet team,

Please follow the trail mail for better understanding of the case.

Its been 2 months already that gradestack has made payment of rs 25000/- by mode of cheque and your team has not followed up after that even once and has not stood up by the words committed by them.

Last conversation we had was over mail dated 08 july in which your team promised the completion of work by 31...

Sir,
I am an old customer of spectranet. I shifted my residence to sarajapur in bangalore where spectranet had not established itself. After a year or so spectranet reached my area of residence. On their advertisement, i opted for new connection at a cost of rs. 6587/-. They promised to install the connection within two days. Verification was done but no one came to install the connection. On enquiry, they said that by end of day...

The request to disconnect spectranet service from my home at 302 kanungo apartments has been submitted wide sr[protected] dt june 19, 2017 and accepted much before the billing cycle of june 23, 2017.

Why i am still receiving billing invoices and reminders to pay the bill?

Kindly explain asap otherwise this will be reported on all social media and the complaint will be sent to the consumer forum for mental harassment...

My connection was closed on 07.04.2017 and I have paid amount of Rs. 4309 for bill cycle from 28 February to 27 May, 2017.
At the time of taking connection, I was informed that if I discontinue in between the billing cycle, I will be refunded the amount on pro-rata basis but now they are denying to refund the remaining amount of Rs. 2421.
Even when I inquired about taking a new connection, their executive confirmed that if I...

This is not a true complaint. This is an informational post for the benefit of Internet users. Spectranet the Amazing Internet service provider has at least for now stopped offering Public IPs to its Pune home customers.
The advantage of Public IP was that you could access your PC over the Internet.

Now what they are offering is an IP address that is behind NAT, it's a Private IP. So anyone interested to avail an Internet...

Spectra Broadband is a useless company. 6 months back I took new connection. Every now and then they send SMS that you may face some issue in connectivity and ETA is 24 hours. In the month of March 2nd or 3rd i was not able to connect so i tried for 2, 3 days and then i registered complain about it. The technical person told me that modem is not working and I have to purchase a new one. When i told them its their responsibility to replace...

I (Pankaj chopra) staying at a-5, 7/6 millennium towers sector - 9 sanpada navi mumbai. I booked sepctranet broadband connection on 26th february 2017 but till date its not installed.

Please cancel my request for spectranet connection & process the refund of rs.7, 324 at earliest. Same i communicate to mr. Salman on phone.

Kindly acknowledge the same. Expecting early revert on this issue....

To report some connectivity issues with Spectranet I am trying their customer care number[protected] since 6 PM today.
This number rings 4 -5 times and disconnects! When it connects and I dial in IVR options, I am put on hold for over 12- 15 minutes after which I anyways disconnect the call.

Classic example of Mockery of Customer Care Service!...

I have raise a request for change the plan and router installation but they didn't install my router from 9th Feb. when I am following up everyday they told me "Tomorrow". When I ask about money back, they told once you paid we will not return back. They also refuse to give any mail assurance when the issue resolve. India's most fraud internet provider....

Customer ID 155530
Complaint No SR[protected]

Dear Team,

I got my plan upgraded from 50 mbps to 100 mbps with a promise that router and plan will be activated and provided within 72 hours. I have made payment for the same. i have made 6 monthly payment. The plan was to be changed wef 13th feb 2017. As of today 23rd Feb my plan is yet to be changed nor have i received the router. Every time i call them...

I would like to share my experience of getting Spectranet Broadband. While there’s no much reason to complaint, I still feel it’s important to share my experience.

Within 3 -4 days of making the payment finally two engineers arrived at my house to set up the connection. As soon as they entered the house, without my permission they started walking all around in the house from room to room. When asked whet they were doing,...