Spi Cinemas — refund

I have booked tickets in palazzo on 9th of august.
Due to unknown reason the show was cancelled by the management.
They said the money will be refunded in 7 days, but its more than 2 weeks, i still didn't received the money.
The movie was kolaiyuthir kaalam.
Booking id : wsfsb3w
Time : 01:05 pm
Screen-7 elite a2, a1
Rs.305.10

Thank you!