Spice Jet Airlines — 46 days no refund processed for cancelled flights cr:02024309

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

The refund has still not been processed and it has been 46 days. Everytime i ask for an update the team says they will get back but they never do. Everytime i have to ask for an update. Last updates says that they are awaiting the banks reply. It has been the same since last 3 weeks. I want to know if the bank wont reply what is the procedure followed or your team just sits and waits for the reply even if it takes a year?

Why can the refund not be processed into another bank account/ card which i can easily provide?

Why is this harassment over small refund amount is there?