Spice Jet Airlines — about refund

Address:

Navi Mumbai

I book a flight ticket pnr : l9ntmp n journey date was 3 may n flight cancel becoz of covid 19 n i call to customer that flight has cancel plz refund it back to payment mode they say me that payment will credit to payment mode in 2 -3 week but one month gone no refund till now.. N till now they r just giving time n when i call them they just pickup call n cut it after they listen pnr no..