Spice Jet Airlines — bad behaviour of guwahati airport boarding pass providing staff

Address:	781015
Website:	www.spicejet.com

I had the flight on 30 june of 4pm from guwahati to new delhi having pnr no-o7w24m of flight no. Sg-169 for which due to traffic i could not make up to come on time limit of 45min. Before departure instead i reached the boarding pass providing counter which was at the corner last of the airport exactly on 3:17pm by my watch which for which is i was 2 min late of constraint time limit.in that counter one lady was there for providing boarding pass and she was such an arrogant as a person that even before i speaked a word she told sir we are closed you have to check another airlines. I was stuck for a min that she treating me as if i am traveling in there for free and i have no right to say anything for which when i told her that why are you talking in such bad manner even if i am requesting you to please help me and allow me to board she replied so badly that we just can't help in this and we will not provide you any refund only taxes portion will get back to you. I asked her to let me talk to some of her senior for which she said i am the senior person and i am saying u are not allowed to board. It was such an embarrising that i really felt as if i have committed a serious crime. She told that there system has time constraint and it automatically gets off 45min before departure whereas person sitting on baggage scanning machine of spicejet told me that if mam allows than you can board. There are other airlines to which are really helpfull in such situations as i was just 2 min late only. I can understand the rules of airlines as it is not first time i am traveling on flight but their should be a good behaviour and feeling of gratitude to the customers as i was only 2 min late she could have helped me and it is ok even if i can assume that spicejet is very strict in its rules protocol at-least the staff members could speak softly keeping aside their"rich person attitude" and considering customer as dog to whom you can behave as you wish like attitude. I am not complaining this because my money got wasted because of her and i need refund of it but because of such a harresement spicejet boarding pass providing crew give to their customer.