Spice Jet Airlines — Bag damaged due to mishandling

Address:

JG36, Jindalgarh, JSPL, Raigarh.CG 496001

To Customer Relations

Further to my email dated 8th July, I am attaching the relevant photos and also the bill for the new luggage for your reference and action.

I am disappointed you have failed to show appropriate care and concern to rectify the damage caused to me. In a most heartless manner, Spice Jet hides behind a non existent policy disclaimer.

My new baggage was torn by negligence and carelessness your handlers. It has been forcibly mishandled by one of your staff. Please refer to the photos.

My fair expectation and demand is that Spicejet replaces the suitcase with a new model or compensate the bill amount so that I can go and purchase a new one.

I will never get into a Spicejet again, and will ensure that I can broadcast my bad experience to everyone I know, in person, via emails, facebook and any other medium I am able to. I will atleast reach a few hundreds this way who will spread the message to a few thousands.

Please train your handlers to better care for luggage, after all it costs many times the airfare.