Spice Jet Airlines — Baggage charging

Address:

Hyderabad, Andhra Pradesh, 500001

Hi,

My wife, Gargi Dave, travelling from Ahmedabad to Hyderabad today on SG511 with my 16month old baby.(AIRLINE PNR:X6DWRS) She being first time traveller on flight was unaware of baggage rules. She was carrying total of 26kgs in 2 bags (one suitcase and one cabin bag). Cabin bag being 9kgs. Upon instructions by spicejet staff at the Ahmedabad airport she decided to checkin the entire luggage (cabin bag and main bag). But the staff at the airport said it is overweight baggage and charged her Rs;3000 when they should have let her carry her cabin bag with her. Unwilling to help her they just said they cannot do anything. They should have atleast told her to carry her cabin bag with her. This behaviour against female passengers with kids is a disgrace. It just looting money for people.

I request a refund on the overcharged baggage as she should have been allowed the 7kgs with her in the aircraft as per the allowance.