Spice Jet Airlines — baggage handling and other issues

Address:

Pune, Maharashtra

To,
The incharge,
Customer relations department,
Spice jet,
India.

Dear sir,
Sub:- complaint against booking id: nf[protected]. Pnr. M7mv3m.
Spicejet sg-278 from chennai to agartala with stopover at kolkata.

I, firoz saifuddin joher, a frequent flier with your airlines would like to bring the following facts for your kind knowledge and necessary action in the matter.

I travelled on your flight sg-278 on 12th nov, 2017 from chennai to agartala with stopover at kolkata, with my wife masooma firoz joher.

The person at your check-in desk at chennai asked me to upgrade our seats to spice max on payment of rs. 1000/- with the facility of priority boarding, priority luggage receipt at agartala, extra leg space and two meals, one on the flight from chennai to kolkata and other from kolkata to agartala.
I very much regret to inform you that on the flight from chennai to kolkata of the 4 choices of the meal i gave to the air hostess none was served to me and i was served the meal which was available. On my flight from kolkata to agartala, i was not given any meals or snacks which i was supposed to get as told to me by your check in counter staff.

At agartala i was supposed to get my luggage on priority basis as it was market priority, but i regret i got it very late and when i received my luggage one of my bags was wet and stinking with the bad smell of fish, due to which all my clothes and packets of biscuits, dry fruits, cosmetics, ladies purses etc got wet and stinking with the bad smell and odour of fish water, because of which i have suffered loss of a considerable amount.

The matter was brought to the notice of your staff at agartala airport, who spoke on phone with his senior and regretted that spice jet does not carry any fish in their flights and all the above happened due to other passengers carrying fish in their luggage, which is a lame excuse because how can spicejet allow its passengers to carry these type of items in their checked in luggage which is scanned at the airport, this is not the fault of the passenger but of spicejet.

In view of the above you are requested to look into the matter and make good my loss amounting to rs, 10, 000/- at your earliest and ensure that these things do not happen in future,

Thanking you and looking forward for your positive response in the matter, i remain,

Very truly yours,

Firoz saifuddin joher.