Spice Jet Airlines — baggage handling

Address:	700091
Website:	Spicejet Airlines

I sushmita mitra took a flight from kolkata to bangalore today on sg-516 at 6.40 am and was dismayed to find that both the big and the small handle of my my bag were broken despite it being a new bag. This is absolutely not acceptable. Also the cabin luggage compartments were crammed as pax were allowed to carry as many small cabin baggage as they wished. This is absolutely pathetic. Can you do something about it please? Economy does not mean that you compromise on basic quality.