Spice Jet Airlines — Baggage irregularity complaint

Hi, my name is Roma Gurung, I had ticket from Dubai to bagdogra via Delhi on 28th june SG 12, 22:45 and from Delhi 29th June SG 8903, 5.45 am but in the end hour they changed the flight timings to 0005 hrs 29th June from Dubai and again after few hrs they changed to 0105 hrs 29th June. And the flight from Delhi to bagdogra they changed to 10:00 hrs.
So they changed all the timings here and there and that was ok because it happens sometimes because of bad weather and some circumstances. BUT after we landed in Delhi airport they said the baggages did not come from Dubai, and I was asking the questions why, they didn’t have satisfactory answers, they only said fill the form, because now I had connecting flight to bagdogra at 10 am from terminal 1, I had to go terminal 1 from terminal 3. So I was asking them, they only said we will send u to ur home, just write some information about baggage and i did and they gave one contact no. to enquire about the baggage i. e. [protected], which is switched off and not working. They assured me that I will get my luggage next day, they took contact no but I never got any information about the baggage, I wrote emails and I made calls to customer services but I got only automated reply. And also in the Delhi airport I went to terminal 1 to check in but when I reached counter they said my flight has been changed again to 16:40 hrs from terminal 3, I was so disappointed and tired and frustrated. They were giving too much harresment to customers. Then again I came back to terminal 3 and came home without my luggages. But today it’s already evening of 1st July, there is no sign of my baggage, no status, no reply, no information, nothing from their side, they are putting zero effort to rectify the problem they have created, they have spoiled my plans and my vacation.

If this complaint can help me in anyway I would be very grateful, my flight no was SG 12, PNR no NYT3JP, my baggage no is sg[protected] and sg[protected], I hv 2 black trolley one big and one small.

Thank you
Roma Gurung