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Spice Jet Airlines — baggage issue

Address:N.T ROAD WARD NO.10 BEHIND LAL MARKET, Lakhimpur, Assam, 787001

They charged me for laptop bag.. Claiming that laptop bag and hand baggage has to be 7 kilo.. Which is not so. Please report on this.. They charged 3600 unnecessarily. It's from lilabari airport. Today.. I have travelled so many times through this airlines. Claiming to be companys policy they charged. Please resolve the issue i can send u the photo of receipt i[censored] want.
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I wanted to change my flight ie wanted to reschedule it so i called on the customer services but it kept on saying that there executives are busy on another call for half an hour and which is why i was unable to reschedule and all my money was wasted. Please take strict action against it.
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