Spice Jet Airlines — baggage lost

I am harmanpreet kaur, this is to bring to your notice the issues i had faced in travelling with spice jet.

1. I had booked by flight from chandigarh to hyderabad dated 24oct2017 with pnr-e64j4p but due to some reason it got cancelled.
I rebooked my flight from delhi to hyderabad dated 29oct2017 with pnr-s9ketz.
2. I reached airport 2hrs prior to flight departure and it took almost 1.15hrs to reach the counter.
3. I was carying one sweet box and laptop bag which was of total 6.5kg and two check in bags which was total 15.5kg.
I was asked to pay for excess luggage, i tried to convince them there is one small bag in check in luggage which i can carry with
Me it was empty bag but ground staff didnt allowed me to carry one more bag as hand baggage and in return they have mentioned a special note
In my boarding pass as"check handbag" attached the same. The intention was that i should not carry empty bag as hang baggage.
4. As i reached hyderabad i waited for my checkin luggage for almost 90mins then i was told my checkin luggage has been misplaced
And it will be made available by tomorrow 30oct2017 by 2pm.

I had a terrible experience with spice jet. How can you be so careless and your staff are pathetic, it seems you have
Hired all illiterate staff in your organisation. Nobody was able to address my concern all duffers in one organization.
Due to this delay i was charged multiple times on my cab booking. I want all my flight ticket cost refunded. Both my luggage
Were marked fragile and i will calculate the total cost of my lost luggage which i will share in couple of days.

Please call me on [protected], alternate number [protected]