| Address: | GUWAHATI INTERNATIONAL AIRPORT |
My husband had your flight sg6266, sg6476 from guwahati to mumbai and mumbai to cochin on 1st august 2019.Since he was having a luggage he deposited it while checking in and collected the 2 boarding pass together and said your service partner that i hope i should collect my luggage at my final destination. He told no and that should be collected from mumbai and you have to check in luggage again.Then he asked why should i collect from mumbai, he replied u have got terminal change where he had no terminal change according to his boarding passes.Then when the luggage attender standing in the check in counter asked him to get advice from the near by counter his reply was..There s no such requirements and said my husband that he will lose his luggage if he didn't collect. He was harsh towards him. And the flight sg6266 had a late arrival at mumbai. By the time the check in counter was closed for his next flight. He had to literally fight with counter and time to reach on time for his cochin flight. Please do arrange to carry the luggage of your customers till destinations to avoid time lapse. As well as please advice your service partners for a better behavior towards the customers.
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