Spice Jet Airlines — Behaviour Issues of Ground Staff and undue use of power

PNR PBJ18Z
Behaviour of employee Mrs Ankita Tandel at Surat airport was very rude and unprofessional...i had a excess baggage of 2kgs which she allowed first and after a minutes she again changed her mood and disallowed it...she was even not talking properly...we are yur customers guys and if we donot get proper service with sound employee, its difficult for this company to survive in market...so pls change employee or teach her how to behave with customers...