Spice Jet Airlines — Boarding pass not issued

Address:

700157

Pnr no:- j1m6xb flight from gau to ccu time:- 15-10.
Due to car break down we reached only 1.5 minutes late [ i. E 14:46:30 ]at your airport boarding pass issue counter but your representatives did not issue any boarding pass. My parents are senior citizen [ 76 yrs & 70 yrs ]. But in spite of repeated request they couldn't get the required boarding pass. They are suffering a lot in this age.
My question is, on sympathetic ground really it was not possible to issue boarding pass. For only 1.5 minutes late?
This type of behavior only creates distance from customer.
You may check the truthness of the above mentioned fact in cc tv footage.
Regards,